A stay at Hotel Sandakan places you in the heart of Sandakan, steps from Sandakan Heritage Trail and 4 minutes by foot from Sandakan Harbour Mall. .This hotel is 0.9 mi (1.5 km) from Saint Michael's and All Angels Church and 0.9 mi (1.5 km) from Agnes Keith House.
What's nearby
Sandakan Harbour Mall - 4 min walk - 0.3 km
Agnes Keith House - 11 min walk - 1.0 km
Sandakan Rainforest Park - 7 min drive - 6.3 km
Kampong Buli Sim Sim - 8 min drive - 7.7 km
Sepilok Orangutan Rehabilitation Centre - 23 min drive - 25.6 km
Getting around
Sandakan (SDK) - 21 min drive
Restaurants
Balin Roof Garden Bar & Bistro - 5 min walk
Palm Garden Chinese Restaurant - 1 min walk
English Tea House & Restaurant - 11 min walk
KFC - 3 min walk
Roastery - 1 min walk
About this property
Hotel Sandakan
Hotel in Sandakan with 2 restaurants and a 24-hour front desk
Hotel Sandakan offers 105 air-conditioned accommodations with complimentary bottled water. This Sandakan hotel provides complimentary wireless Internet access.
Bathrooms include bathtubs or showers and bidets. Business-friendly amenities include desks, desk chairs, and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Make yourself at home in one of the 105 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature bidets and hair dryers. Conveniences include phones, as well as desks and electric kettles.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and wedding services.
Enjoy Malaysian cuisine at Palm Cafe, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours).
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.
Palm Cafe - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner.
Palm Garden - This restaurant specializes in dim sum and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.
Languages
Chinese (Mandarin), English, Malay
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free self-parking on site
Limited on-site parking
Food and drink
2 restaurants
Room service available
Restaurants on site
Palm Cafe
Palm Garden
Family friendly
Laundry facilities
Conveniences
Ballroom
Banquet hall
Lift
Front-desk safe
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Wedding services
Business services
Meeting rooms - 2
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible (may have limits)
More
Smoke-free property
Room amenities
Bedroom
Air conditioning
Bed sheets
Bathroom
Bath or shower
Bidet
Hairdryer (on request)
Private bathroom
Towels
Entertainment
TV
Food and drink
Electric kettle
Free bottled water
More
Desk
Desk chair
Iron/ironing board (on request)
Phone
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 75.0 per night
Cribs (infant beds) are not available
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Cash deposit: MYR 100 per accommodation, per stay
We have included all charges provided to us by the property.
Optional extras
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: MYR 75.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Only registered guests are allowed in the guestrooms
Property is also known as
Hotel Sandakan
Sandakan Hotel
BEST WESTERN Sandakan Hotel & Residence Sabah, Malaysia
Hotel Sandakan Sabah, Malaysia
Hotel Sandakan Hotel
Hotel Sandakan Sandakan
Hotel Sandakan Hotel Sandakan
Hotel Sandakan Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
We only had a one night stay as a stop over, the hotel is clean and convenient for what we wanted.
It’s an old hotel with some nice old features.
Rooms were nice and big and comfortable.
A good breakfast was included in the price.
Although the interior is a bit dated the hotel is very clean extremely convenient to all Sandakan has to offer. Staff are very helpful and professional. The breakfast/dining area is very pleasant and offers good menu choices.
There was a mixup with our reservation that didn’t show up in the hotel’s computer. We finally got squared away but had to ask a few times about the problem. It seemed they were reluctant to have to ask us about our booking details but were very nice and apologetic. The room was well appointed and stocked with water, coffee, tea and bathroom amenities. The corridor is warn and in need of carpet and brighter lighting. Very friendly staff. Great breakfast. Just a couple blocks from the waterfront, but Sandakan is not a town you need to plan to stay for more than a day.
Overall good! The rooms are clean and cozy - bed and pillows slightly stiff and it took a long time for them to find my booking and check me in then when I arrived. Seemed to be a little bit of a problem with organisation/communication cause the first day they didn’t know I had paid for breakfast and then the cleaners came to my room and thought I was gonna check out one day prior than my actual check out. But otherwise good service - friendly staff and nice food!
Comfortable enough room with a good bathroom. Wi-fi never seemed to work properly and had to keep logging in again. We were out all day till 4pm but on our return found that the room had not been made up and had to call housekeeping. We had breakfast the first morning but there weren’t many suitable European choices. For some reason our booking for the second day did not include breakfast bu5 we found a cheap restaurant across the road with a more suitable breakfast. Staff in restaurant were helpful. Easy to walk to Agnes Keith House and the harbour.
his hotel did not receive, or did not see, our booking via hotels.com; no idea if hotels.com/expedia did not confirm our booking. It therefor took hours to get rooms (we booked 2), a lot of confusion; no explanation. Tried to contact hotels.com and expedia. Passed around 4 different people with no body taking responsibility. the hotel is run down, not clean but the beds were comfortable. bathrooms very much in need of a refurbishment. Pictures on hotels.com must be from long time ago. some notes advertised refurbishments had taken place earlier this year and so perhaps other floors are in better condition. We had a room on the 2nd and 4th floor. the breakfast was a mixture of asian and european. they have a waffle station, freshly made and an "egg" station. this was nice. the hotel is well located; a block away from the see front. the cost charged if booked direct is about 30% less as if you book it via hotels.com; till no reaction from hotels.com on this incident.
I booked Hotel Sandakan on the recommendation of the driver I used out at Sepilok, and I'm grateful that I did. The hotel was great, in a good location close to countless eateries, and several convenience stores/supermarkets. Service was excellent.
The room was large, clean, and very comfortable - I stayed in the Junior Suite. The room had both a shower and bath.
Highly recommend if staying in Sandakan.
Scott
Stayed 1 night in Jul 2019
6/10 Okay
Verified traveller
Travelled with family
9 June 2019
We booked family room for 4 persons but that room type was not available. Even though the hotel has gave us extra bed but the room size definitely not as big as what we expect.
Your Home-Page information is an exhaustive and inaccurate example.
I ask for this hotel before reservation from their homepage at "Contact Us".
I asked for this hotel which room grade available to use bath-Tub.
But I received Answer from them only before day.
If I have exact Information before reserve,I can get a room with bathtub as same price.
Verified traveller
Stayed 2 nights in May 2019
8/10 Good
Ievgen
14 May 2019
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great hotel in the past, needs maintenance today
I guess hotel was great some time ago, but needs maintenance today, especially the bathroom which is really worn-out. Toilet was a bit leaking, bathroom drain was a bit blocked, one lamp was not working, etc. - needs maintenance. Despite the fact that I booked a non-smoking room, the corridor was smelly and I was able to smell cigarette smoke from bathroom vents when somebody smoked in another room. The staff was polite and helpful. Breakfast was OK. No critical issues with room cleanness. In general - good for its price. had no critical issues staying here.
Ievgen
Stayed 2 nights in Apr 2019
8/10 Good
Jared
4 May 2019
Liked: Cleanliness, staff & service, room comfort
Dated but friendly
The hotel is dated but undergoing a much needed renovation. The staff were all very friendly, professional and eager to assist. If you can get it, room 8-15 is probably the best in the place as it has a nice view out over the water.