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Safe and comfortable

The apartment was clean with modern amenities. Very safe and comfortable gated community. It felt like a hone away from home. Location was perfect, close to malls and shopping centers, only minutes away from kingston Via the Toll road. Mark, our host was very responsive and readily available. Overall Great stay!

No working water

By far the worst rental Ive ever booked. We booked for 11/6-11/12 during a trip to bury my aunt. I contacted the host to let her know that our flight would be landing at 3am Thurs morning. She asked if someone could pick up the keys. When we arrived after 4am, already exhausted, we get upstairs and the keys did not work. We had to wait almost an hour for the host to bring the correct keys. When we were finally able to get into the apartment, we were met with shock & confusion. The air conditioner pictured in the living room, did not exist. After further inspection, there were no garbage bags, no dish soap, the ice machine in the refrigerator did not work, there were ants everywhere, the toilet in the master bathroom leaked brown water, the bathroom smelled & the door is rotting on the inside. We used only the other toilet. On 11/8, we tried to enter the gate, the security guard informed us that they were not allowed to let us in. I was beyond confused, as our belongings were upstairs. Apparently, there was some kind of miscommunication over monthly payments between the building & the host. The host was unresponsive when we reached out to her and the situation continued until the day we checked out. We felt unsafe a majority of the trip having to argue with security for 4 days to get in and out of the gate, while having my daughter and elderly mother with me. I reached out Expedia and they did not offer any solution. This rental should not be allowed on their platform.

What you see on the web is not what you get when you go there. We did not stay when we saw the condition of the place.

The worst check in experience, lying and saying they didn’t have a confirmation of the booking which I had all the receipts and emails to prove it . Secondly check in is at 3pm on the reservation but didn’t get aloud in till 8:30 9pm . Then losing power twice had to keep flicking the breaker on and off . Scenery and view and everything was beautiful tho but no first time experience to Jamaica started off bad because of the check in