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Our stay (4 adults) was fine. Checkin and checkout experiences were good. The room is much smaller than it seems in the pictures and does not accommodate 4 adults well. The second bed was a single that opens into two but there is no real mattress on the secondary bed. I believe that 2 adults and 2 kids would be ok though.

Everything was amazing, easy check in and check out. No complaints at all.

Poor comfort of the rooms, no blankets, mattresses are hard, couch hard to seat down, tv is the size of a computer, drain of one another bathroom smelling really bad!

The pools look great! But, once you get in, it's just hard to find a comfortable position, like, the benches are either too high or too low and angled poorly so that your bottom side floats off. They were designed by someone that made them look good on paper, but, that person probably hasn't ever been in a pool. The pools were clean, uncrowded, and calm. The pool lounges were terribly uncomfortable because the straps are old and stretched and the metal bar runs right across the middle of your back. The food was average at best. I'm pretty sure most everything was frozen or canned. The coffee wasn't even brewed, it was the powder stuff from a machine. Geez, this is Brazil, brew the coffee. The building needs lots of maintenance. There are 440 rooms in this hotel. I was there during the week and I bet only about 25 rooms were rented. I don't know how this place is going to stay in business. Overall, it's a good value. My room rate was pretty low, so, I can't expect a lot. I got what I paid for. Except that it's rated as 4-star. It might be time to re-rate the hotel. I'm overall happy with my stay.

Location is good ,service was wonderful

Kind staff and quiet environment , highly recommend.