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Hotel Cortez

3.5 star property

Photo gallery for Hotel Cortez

Exterior
Outdoor pool, pool loungers
Double Room, 2 Double Beds
Reception
Concierge desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Gym
  • Room service

Explore the area

Map
Av. Cristobal de Mendoza 280, Santa Cruz
  • Plaza 24 de Septiembre
    ‪18 min walk‬
  • Santa Cruz Zoo
    ‪20 min walk‬
  • Ventura Mall
    ‪5 min drive‬
  • Santa Cruz (VVI-Viru Viru Intl.)
    ‪24 min drive‬

Room options

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds

Double Room, 2 Double Beds

  • 15 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Studio Suite

Minibar, in-room safe, desk, laptop workspace

Junior Studio Suite

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room

Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Double Bed

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The price is AU$202
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About the area

Santa Cruz

A stay at Hotel Cortez places you in the heart of Santa Cruz, within a 15-minute walk of Municipal Library and Ethno-folkloric Museum. .This spa hotel is 1 mi (1.6 km) from La Recova Artisan Walk and 1 mi (1.7 km) from Arenal Park.

What's nearby

  • Ethno-folkloric Museum - 15 min walk - 1.3 km
  • Plaza 24 de Septiembre - 18 min walk - 1.5 km
  • San Lorenzo Cathedral - 19 min walk - 1.6 km
  • Santa Cruz Zoo - 20 min walk - 1.7 km
  • Ventura Mall - 5 min drive - 4.2 km

Getting around

  • Santa Cruz de la Sierra Station - 11 min drive
  • Santa Cruz (VVI-Viru Viru Intl.) - 24 min drive

Restaurants

  • ‪Pollos Sakura - ‬2 min walk
  • ‪Sushi Tren - ‬6 min walk
  • ‪El Cristo - ‬2 min walk
  • ‪Bravisimo - ‬5 min walk
  • ‪Paseo Gourmet - ‬6 min walk

About this property

Hotel Cortez

Hotel in Santa Cruz with 2 restaurants and a full-service spa
Hotel Cortez offers 184 accommodations with minibars and safes. 55-inch plasma televisions come with cable channels. Bathrooms include rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Make yourself at home in one of the 184 guestrooms featuring minibars and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy international cuisine at La Poza del Bato, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
La Poza del Bato - This restaurant specializes in international cuisine.
Tahuichi - This restaurant specializes in international cuisine. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • La Poza del Bato
  • Tahuichi

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible shuttle
  • Lift (109 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (61 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests, including children, must present valid ID at check-in. Travelers who are not citizens of Bolivia must present a passport and immigration card or entry stamp. Minors travelling with one parent or with a third party must obtain a travel permit from the Bolivian Ombudsman Department of Protection of Children. Relatives or a third party travelling with a child must produce proof of the parents’ identification in addition to the required travel permit.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Bolivia value-added tax (13%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (13%).

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Cortez Santa Cruz de la Sierra
Cortez Santa Cruz de la Sierra
Hotel Cortez Santa Cruz
Cortez Santa Cruz
Hotel Cortez Hotel
Hotel Cortez Santa Cruz
Hotel Cortez Hotel Santa Cruz

Hotel Cortez Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 64 out of 104 reviews
Rating 8 - Good. 28 out of 104 reviews
Rating 6 - Okay. 8 out of 104 reviews
Rating 4 - Poor. 4 out of 104 reviews
Rating 2 - Terrible. 0 out of 104 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 7 nights in Oct 2024

8/10 Good

Kennert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Oscar

Liked: Amenities, property conditions & facilities
Great place
Stayed 1 night in Sep 2024

6/10 Okay

ALEJANDRO

We only stayed for one night. But it wasn’t very nice.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jennifer

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good hotel!
Stayed 8 nights in May 2024

10/10 Excellent

Remberto

Liked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

claudia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. The service was outstanding. The room was very clean and nice. It looks just like the pictures. The included breakfast was delicious
Stayed 1 night in Jan 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
I love Hotel Cortez! This was my second stay this year. The room and public areas are impeccably clean and ALL of the staff are friendly and so helpful. Many speak English which can be helpful. I choose this hotel because I like that it is locally owned and convenient for friends and family. It has lovely grounds and a nice pool area. The furnishings and artwork have a regional feel. The breakfast is very sufficient with an omelette station, a great selection of breads and fresh fruits. Having sung their praises I need to clarify that this is not a luxury hotel. I gave them 5 stars because they are excellent for their category of hotel. A couple of suggestions I would make are - iron and ironing boards available and to upgrade the blow dryers in the bathroom. ;-)
Stayed 6 nights in Dec 2023

8/10 Good

Guisbelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 5 nights in July and loved the beautiful grounds. I spent time each day meandering and relaxing by the pool with cocktails or coffee. The staff is very kind and accommodating. I chose Hotel Cortez because of their English speaking staff and the feel of traditional Bolivia that they have managed to maintain in the midst of contemporary amenities.The breakfast was a wonderful way to start my days with a huge variety of sweet and savory options. My room was sufficient and very clean although quite basic. An in-room ironing board would have been great. I will definitely return on my annual visits to Sta Cruz

10/10 Excellent

Judy

Great!!
Stayed 1 night in Aug 2023

8/10 Good

Willam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jun 2023

10/10 Excellent

Juan Carlos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best place in SCz
Stayed 2 nights in Mar 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is very friendly.
Stayed 4 nights in Mar 2023

10/10 Excellent

Siglindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything, special the guy from the transportation, he make us very welcome.
Stayed 2 nights in Oct 2022

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful and unique place. There is free coffee around the clock (to accomodate the many Brazilian gusts, I'm sure) but no drinking water! When we asked for a bottle of water, we later found it was charged to our account! IMO this should be courtesy but FYI if you plan to book. Great breakfast buffet! Overall, one of the nicest hotels I ever stayed at.
Stayed 2 nights in Aug 2022

10/10 Excellent

Diego

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Was here for business purposes, the wifi and quick service made my life so much easier during my stay. I would also recommend this property for vacationers. There are a lot of resort style amenities i have not had the chance to enjoy. Would come again.
Stayed 1 night in May 2022

8/10 Good

Carolina

Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice place with beautiful, well-kept grounds surrounding the pool. Good breakfast was included. I recommend this hotel for your stay.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and modern with a touch of Traditional Tropical Bolivia.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019