The office and rooms are on the 6th floor. Unfortunately for us, the day we arrived, the elevator was being serviced so we had to walk up with our luggage, up and down, 6 floors if we wanted to go out. On the 3rd day, we were able to use the elevator and what a difference! If it was like this the entire stay of 3 nights, I would have given a higher rating. Advantage is the closeness to bus/train station, literally a 5 minute walk. A bit of a walk to St. James Cathedral, but it was fine. It was maybe 10-15 minutes. What I didn’t like, was the one long pillow for 2 people to share. I would like, and I’m sure most people would like, 2 separate pillows. It was a basic room, nothing fancy, but did the job.