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NH Ciudad de Santiago

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for NH Ciudad de Santiago

Lobby
Front of property
Lobby
1 bedroom, premium bedding, minibar, in-room safe
View from room

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pet-friendly
  • Bar
  • Breakfast available
  • Parking available
  • Room service
  • Laundry

Explore the area

Map
Avda. Condell, 40, Santiago, Region Metropolitana, 11100
  • Clinica Santa Maria
    6 min walk
  • Cafeteria Bella Toscana
    1 min walk
  • Salvador Station
    4 min walk
  • Santiago (SCL-Arturo Merino Benitez)
    23 min drive

Room options

View all photos for Standard Room (New Style)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room (New Style)

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Extra Bed 2 Adults + 1 Child)

1 bedroom, premium bedding, minibar, in-room safe

Suite (Extra Bed 2 Adults + 1 Child)

  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite (Extra Bed 3 Adults)

1 bedroom, premium bedding, minibar, in-room safe

Suite (Extra Bed 3 Adults)

  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Quadruple Room

1 bedroom, premium bedding, minibar, in-room safe

Family Quadruple Room

  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

View all photos for Suite

1 bedroom, premium bedding, minibar, in-room safe

Suite

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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includes taxes & fees
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About the area

Santiago

With a stay at NH Ciudad de Santiago, you'll be centrally located in Santiago, a 5-minute drive from Costanera Center and 5 minutes from Plaza de Armas. .This luxury hotel is 5 mi (8.1 km) from Parque Arauco Mall and 0.6 mi (1 km) from Arturo Lopez Perez Foundation.

What's nearby

  • Medical Center Hospital Worker - 18 min walk
  • Santa Lucia Hill - 19 min walk
  • Costanera Center - 5 min drive
  • Plaza de Armas - 5 min drive
  • San Cristobal Hill - 14 min drive

Getting around

  • Parque Almagro Station - 4 min drive
  • Salvador Station - 4 min walk
  • Santiago Intl. Airport (SCL) - 23 min drive

Restaurants

  • ‪Leboletó Café - ‬5 min walk
  • ‪Olan - ‬2 min walk
  • ‪Casino IBM - ‬4 min walk
  • ‪Bella Calabria - ‬2 min walk
  • ‪Café Real Madrid - ‬4 min walk

About this property

NH Ciudad de Santiago

Luxury Santiago hotel in Providencia with a fitness center
NH Ciudad de Santiago offers 122 accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 122 guestrooms featuring minibars and LED televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this hotel include wedding services, a television in a common area, and a banquet hall. Guests can get around on the shuttle (surcharge), which operates within 100 km.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and 5 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
NH Ciudad de Santiago has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (USD 15 per day)
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge) up to 100 km
  • Shopping centre shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: USD 15-36 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Separate living room
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms - 5

Accessibility

  • Lift

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 42-inch LED TV
  • TV channels

Food and drink

  • Coffee/tea filters (reusable)
  • Minibar

More

  • Desk
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Phone
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 40.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 15 to 36 per person
  • Airport shuttle fee: USD 42 per vehicle (one-way)
  • Self parking fee: USD 15 per day
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Nh Ciudad Santiago
Nh Ciudad Santiago Hotel
Nh Ciudad De Santiago Hotel Santiago
Nh Hotel Santiago
Nh Hotels Santiago
NH Ciudad de Santiago Hotel
NH Ciudad de Santiago Santiago
NH Ciudad de Santiago Hotel Santiago

NH Ciudad de Santiago Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 332 out of 804 reviews" "
Rating 8 - Good. 310 out of 804 reviews" "
Rating 6 - Okay. 98 out of 804 reviews" "
Rating 4 - Poor. 35 out of 804 reviews" "
Rating 2 - Terrible. 29 out of 804 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dekesh Kumar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot and healthy breakfast
Excellent facility. Really liked the healthy and hot breakfast options including Fredh cut fruit and juices unlike what you find in US, unhealthy and frozen options. Very clean and friendly staff. My next stay I would prefer the same place
Stayed 4 nights in Sep 2024

6/10 Okay

Edith

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Nicolas

Liked: Cleanliness, property conditions & facilities
Pésimo servicio check in y check out. Piden una cantidad de datos personales como si uno fuese criminal
Stayed 1 night in Aug 2024

10/10 Excellent

carlos

Stayed 1 night in Jul 2024

10/10 Excellent

Julio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy buen servicio
Muy buena experiencia, trato amable. Buen desayuno
Stayed 4 nights in Jul 2024

10/10 Excellent

ANA MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal y las instalaciones. Perfecto todo.
Stayed 1 night in Jul 2024

10/10 Excellent

james, Fairbanks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really beautiful hotel, right between the cool new district with great restaurants and the older part of the city. A very peaceful and pretty neighborhood but close to the main road to all the other key places in the city!
Stayed 1 night in Jul 2024

2/10 Terrible

JORGE

Stayed 1 night in Jun 2024

2/10 Terrible

Milos

Disliked: Cleanliness, property conditions & facilities, room comfort
Worse NH hotel I ever stayed at!
I am beyond shocked with low quality and service this hotel provides. I stayed at multiple NH hotels in South America, Mexico and Spain and this is the absolute worse one. Cleaning of room was below any standards I ever seen with dirty cups and glasses, and dirty floor with footprints after cleaning. Staff at reception was cold, greet me once during entire stay. Worse of all was that at checkout I was charged additional 19% tax to my bill because I was paying with international debit card instead of credit card. Despite being non-Chile national with valid passport that I provided and foreign bank card as is stated in fine print of booking along with information all tax is included. Staff argued with me and I had plane to catch so I paid it but will further rise complain as it’s either incompetent staff or they are liars on booking terms conditions. Probably incompetent staff! There are much better and nicer hotels in Santiago. Avoid this one! And lastly room service is not open on Sunday , they don’t pick phone , and when order through their app it takes more than hour and they don’t read comments. Plus you can’t order any drinks as they are not there on menu! And again nobody picks the phone or read comments
Stayed 4 nights in May 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service
Very clean and good location
Stayed 1 night in Apr 2024

6/10 Okay

Christopher

Travelled with group
Disliked: Property conditions & facilities
Staff was not very friendly at the front desk. Room was old and bare. No art on the walls. Hotel felt dated and average. This is a 3 star hotel not 4.
Stayed 2 nights in Apr 2024

10/10 Excellent

maxwell

Stayed 1 night in Mar 2024

4/10 Poor

Arelys

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing 2nd stay
Disappointing 2nd stay at the hotel. When I checked in I was told the room had been refurbished but it was not ready. Wifi was installed later that day, I had issues with the key cards and the power kept tripping. I saw they undercharged me so I pointed it out. Rather than thank me they the check-in staff seemed irritated.
Stayed 4 nights in Mar 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Hector

Stayed 1 night in Feb 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, hermoso, buen servicio al cliente, me encantó la estancia en este hotel!
Stayed 3 nights in Jan 2024

10/10 Excellent

ANA, GUADALAJARA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio y atención muy buenos
Stayed 4 nights in Dec 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities
Great location!
Stayed 3 nights in Jan 2024

10/10 Excellent

Hector

Stayed 1 night in Jan 2024

8/10 Good

Marcos, Houston

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Overall, my stay at this hotel was good. I stayed at a room on the 11th floor. It was very spacious and quiet. It had a separate living room, separate large bedroom with a comfy king size bed, large bathroom and huge walk-in closet. The reason I did not give it 5 stars is because the gym was closed the whole week I stayed there. If I knew the gym was closed, I would have stayed somewhere else. They need to disclose that when booking and provide alternatives or compensation. Also, I ordered a burger as room service and it was not good. There are lots of great restaurants within walking distance. I would stay here again.
Stayed 6 nights in Jan 2024

8/10 Good

Don

Liked: Cleanliness, property conditions & facilities, room comfort
Ok stay
Stayed 1 night in Jan 2024

10/10 Excellent

MARBELLA, Orlando

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and comfortable. Staff was very friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Juana

Stayed 4 nights in Dec 2023

10/10 Excellent

Matias

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
a
Stayed 3 nights in Nov 2023

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good hotel , big room good service
Stayed 5 nights in Nov 2023