Gran Hotel Europa Santo Domingo, Trademark by Wyndham

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Gran Hotel Europa Santo Domingo, Trademark by Wyndham

Exterior
International cuisine, al fresco dining
Exterior
In-room safe, blackout curtains, iron/ironing board
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Parking available
  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
Arzobispo Merino No. 109, Zona Colonial,, Santo Domingo, Distrito Nacional, 10212
  • Calle Las Damas
    4 min walk
  • Alcazar de Colon
    4 min walk
  • Santa Maria la Menor Cathedral
    5 min walk
  • Santo Domingo (HEX-Herrera Intl.)
    25 min drive

Room options

Room, 1 Queen Bed, Non Smoking, Balcony (Colony Building)

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Non Smoking (Bright)

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

Room, 2 Queen Beds, Non Smoking (Bright)

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, Balcony

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Single Beds, Non Smoking (Bright)

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

Room, 2 Single Beds, Accessible, Non Smoking (Roll-In Shower,)

  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

Room, 1 Queen Bed, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

Room, 2 Single Beds, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

Room, 2 Bedrooms, Non Smoking

  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Santo Domingo

With a stay at Gran Hotel Europa Santo Domingo, Trademark by Wyndham in Santo Domingo (Zona Colonial), you'll be a 2-minute drive from Malecon and 9 minutes from Blue Mall. .This hotel is 0.1 mi (0.2 km) from Museo del Ron y la Caña and 0.2 mi (0.3 km) from Alcazar de Colon.

What's nearby

  • Alcazar de Colon - 4 min walk
  • Santa Maria la Menor Cathedral - 5 min walk
  • Columbus Park - 5 min walk
  • Calle El Conde - 6 min walk
  • Malecon - 12 min walk

Getting around

  • Manuel de Jesus Abreu Galvan Station - 4 min drive
  • Las Americas Intl. Airport (SDQ) - 29 min drive

Restaurants

  • ‪Jalao - ‬5 min walk
  • ‪Restaurante Conde de Peñalba - ‬6 min walk
  • ‪Pizzarelli - ‬5 min walk
  • ‪Curcio Pizza al Taglio - ‬4 min walk
  • ‪Casa Barista - ‬3 min walk

About this property

Gran Hotel Europa Santo Domingo, Trademark by Wyndham

Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this Colonial hotel include concierge services, gift shops/newsstands, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).. Featured amenities include limo/town car service, a computer station, and complimentary newspapers in the lobby. Planning an event in Santo Domingo? This hotel has facilities measuring 495 square feet (46 square meters), including a meeting room. Self parking (subject to charges) is available onsite..#The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change): Dining venue(s) Fitness facilities. Mandatory fees: You'll be asked to pay the following charges at the property: Cash deposit: USD 10.00 per stay We have included all charges provided to us by the property. . Optional fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for full breakfast: USD 9 per person (approximately) Covered self parking fee: USD 10 per night (in/out privileges) Rollaway bed fee: USD 30.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global). . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts Visa, Mastercard, American Express, Discover, and cash Safety features at this property include a smoke detector . Special instructions: Front desk staff will greet guests on arrival.. Minimum age: 19. Check in from: 3:00 PM. Check in to: midnight. . Check out: 12:00 PM. House Rule: Children welcome. House Rule: No pets or service animals. House Rule: Smoking permitted.
Make yourself at home in one of the 93 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Enjoy recreation amenities such as a fitness center or take in the view from a rooftop terrace. Additional features at this Colonial hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy international cuisine at Sky Europa, a bistro where you can enjoy drinks at the bar/lounge and dine alfresco. Or stay in and take advantage of the room service (during limited hours). A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Sky Europa - This bistro specializes in international cuisine. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Late night fare is available from room service (during limited hours).

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (DOP 550 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • On-site parking options include a garage
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Sky Europa

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Travel cot

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Cobblestone flooring in public areas
  • Lift
  • Lift door width (centimetres): 80
  • Front entrance ramp
  • Handrails in hallways
  • Hallway handrail height (centimetres): 110
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 110
  • Step-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 110
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Couples dining
  • Designated smoking areas
  • Local culture and ecosystem education
  • Renovated entire property – August 2020
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hairdryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Electrical adapters/chargers
  • Energy-saving switches
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for DOP 1320.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Airport shuttle fee: DOP 2200 per vehicle (one-way, maximum occupancy 4)
  • Covered self parking fee: DOP 550 per night
  • Rollaway bed fee: DOP 1320.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Gran Hotel Europa Santo Domingo Trademark by Wyndham
Gran Hotel Europa Santo Domingo, Trademark by Wyndham Hotel

Gran Hotel Europa Santo Domingo, Trademark by Wyndham Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 310 out of 541 reviews" "
Rating 8 - Good. 143 out of 541 reviews" "
Rating 6 - Okay. 52 out of 541 reviews" "
Rating 4 - Poor. 18 out of 541 reviews" "
Rating 2 - Terrible. 18 out of 541 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ainsley

Stayed 7 nights in Jul 2024

8/10 Good

Emmanuel

Liked: Staff & service, property conditions & facilities
Nice hotel
Stayed 3 nights in Sep 2024

10/10 Excellent

Dawayne, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stay the staff was excellent, hotel is safe and secure security was noticeably 24 hours of the day. Guest friendly
Stayed 3 nights in Sep 2024

6/10 Okay

Stephanie

Travelled with family, Travelled with family and small children, Travelled with partner
The room I booked and paid for wasn’t available when I got to the hotel plus checking in was horrible they couldn’t find my reservation and when they found my reservation the Yeah room I booked they had given it to somebody else and mind you I paid for this before getting there then they tried to make it seem that because the miss understanding they were going to accommodate me my baby No and my husband in a better room than what I paid for, which it was the opposite they downgrade me to smaller room with little space no windows horrible. Mind you I waited for about 2hrs to check in my baby is under one year and he was uncomfortable crying when I got the room they finally gave me had no energy to complain about the situation of how small of a room it was
Stayed 1 night in Sep 2024

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, safe place to stay
Stayed 3 nights in Sep 2024

8/10 Good

Maricel

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience.
Stayed 2 nights in Sep 2024

8/10 Good

Dannaliz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

OMAR ANTONIO

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is an amazing place just that I paid less in my previous visit with a bigger room. Un lucky maybe. Great place to stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jessica

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

RUTH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to thank Estephany, Alexandra, Mari cruz, yulesuy, yeuri, Alexander, Manuel, Liz and Nicole were the best of my stay. They were attentive to all our needs during our stay. Thank you all for your customer service. See you soon.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mercedes

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff very attentive
Stayed 1 night in Sep 2024

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great allocation
Stayed 1 night in Sep 2024

8/10 Good

Angie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2024

10/10 Excellent

argenis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Gran Hotel Europa Santo Domingo, Trademark by Wyndham, is located in the heart of Santo Domingo's Colonial Zone, making it a great base for exploring historical attractions. Guests appreciate the central location, friendly staff, and clean accommodations. The hotel features modern amenities like free Wi-Fi and a rooftop bar with panoramic city views.
Stayed 1 night in Sep 2024

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a great place to stay. I will come back
Stayed 1 night in Sep 2024

8/10 Good

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy bonito! El personal es amable, excepto el personal de Roof Top. Estuvimos esperando mas de 20 min sin que se acercaran a ofrecernos el menú y solo habían 6 personas mas. Salimos y el oficial de seguridad nos recomendó un restaurante italiano al frente de hotel, la mejor decisión. Nos alegramos del mal servicio del Roof Top del hotel porque comimos nuestra mejor cena en Republica Dominicana. Si ocupan parqueo, el del hotel es pequeño y estrecho, y a la hora de reservar no dicen que lo cobran por aparte pero en el check in cobran 15 dólares por parquear. Las habitaciones son modernas y lindas, pero todo se escucha! a las 5am nos despertamos con los vecinos conversando mientras esperaban el ascensor así que si tienen el sueño liviano es posible que les moleste. El desayuno incluido es bueno.
Stayed 1 night in Sep 2024

10/10 Excellent

Farit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very nice staff. Clean. We had a wonderful rest.
Stayed 7 nights in Aug 2024

10/10 Excellent

Maricel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly staff. Breakfast is varied and pretty decent. There's a rooftop restaurant with nice ambiance. This is my second stay at this hotel. I would recommend it.
Stayed 2 nights in Sep 2024

6/10 Okay

Rose

Travelled with family
The room was average, quite small and unremarkable. The hotel itself is clean and in a nice area.
Stayed 2 nights in Aug 2024

4/10 Poor

Biancania

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Beautiful lobby but not so nice room.
Well first off, we were given a room on the main floor. The door was giving complications and it was a safety issue. We have a 7 month old and had to take precautions on the room since it’s close to the lobby. Then I saw the sink on the verge of breaking and there was no soap holder in the shower. Lastly before checkout we turned on the AC and a flying roach fell on top of me and the baby.
Stayed 1 night in Sep 2024

8/10 Good

Garrett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 2 nights in Aug 2024

10/10 Excellent

Leighton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe
Stayed 4 nights in Aug 2024

10/10 Excellent

Zaidalynet, bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place to stay one night, twice, during my stay in DR and this place was PERFECT. As soon as you walk in the decor is simple but elegant, the staff is friendly. Mr. Montero at the front desk was great, the check-in was effortless. They serve a nice hot typical breakfast but what makes it a great experience is the staff in the restaurant; Rosanna, Elvin, Manuel y Mari Cruz were very attentive, kind and offered excellent service. They smiled and greeted my family genuinely. We loved our room best the second time around (Room 215). Overall if you want a place right in the heart of the zoom colonial, don’t hesitate to reserve this hotel.
Stayed 1 night in Aug 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
My only dislike was the size of my room. Otherwise a very pleasant stay,
Stayed 6 nights in Aug 2024