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Hotel Refugio Neptuno's

3.0 star property

Photo gallery for Hotel Refugio Neptuno's

Reception
Terrace/patio
Suite, 2 Bedrooms | Living room
Exterior
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Pool
  • Pet-friendly
  • Housekeeping
  • Laundry

Explore the area

Map
Calle Duarte 17, Boca Chica, Santo Domingo, 15700
  • Boca Chica Beach
    ‪16 min walk‬
  • Nautical Club of Santo Domingo
    ‪4 min drive‬
  • Caucedo Port
    ‪8 min drive‬
  • Santo Domingo (SDQ-Las Americas Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room One Bed

Standard Room One Bed

Standard Room One Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Apartment, 1 Bedroom

Egyptian cotton sheets, premium bedding, minibar, desk

Apartment, 1 Bedroom

  • Sleeps 3
  • 1 Double Bed

View all photos for Apartment, 1 Bedroom (1 Double Bed with Sofabed)

Egyptian cotton sheets, premium bedding, minibar, desk

Apartment, 1 Bedroom (1 Double Bed with Sofabed)

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom, Ocean View

Apartment, 1 Bedroom, Ocean View

Apartment, 1 Bedroom, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room Two Beds

Standard Room Two Beds

Standard Room Two Beds

  • Sleeps 6
  • 2 King Beds

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About the area

Boca Chica

With a stay at Hotel Refugio Neptuno's in Boca Chica, you'll be near the beach, within a 10-minute drive of Boca Chica Beach and La Matica Island. .This hotel is 18.2 mi (29.3 km) from Assembly Hall of Jehovah's Witnesses and 21.6 mi (34.7 km) from Sambil Santo Domingo.

What's nearby

  • Boca Chica Beach - 16 min walk - 1.4 km
  • La Matica Island - 17 min walk - 1.4 km
  • Nautical Club of Santo Domingo - 4 min drive - 3.4 km
  • Caucedo Port - 8 min drive - 7.2 km
  • Dream Casino Be Live Hamaca - 15 min drive - 11.5 km

Getting around

  • Las Americas Intl. Airport (SDQ) - 14 min drive

Restaurants

  • ‪Maximo Playa - ‬18 min walk
  • ‪Bocana Beach Restaurant - ‬16 min walk
  • ‪Boca Marina - ‬6 min walk
  • ‪Burger King - ‬17 min walk
  • ‪Venecia Pescado Frito - ‬17 min walk

About this property

Hotel Refugio Neptuno's

Beaux Arts hotel with free breakfast and an outdoor pool
Hotel Refugio Neptuno's offers 20 air-conditioned accommodations with hair dryers and ceiling fans. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Full-sized refrigerators/freezers and minibars are provided. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 20 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include desks and ceiling fans, and housekeeping is provided daily.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this Beaux Arts hotel include complimentary wireless internet access and concierge services.
Take advantage of the hotel's room service (during limited hours). A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include laundry facilities and a library. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 10:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Library
  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Full-sized refrigerator/freezer
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 9 PM
Front desk staffed during limited hours
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Front desk (limited hours)

Pets

Pets stay free
Welcoming dogs and cats only
1 total pets

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 30 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Pool access available from 8 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Refugio Neptuno's
Hotel Refugio Neptuno's Boca Chica
Refugio Neptuno's
Refugio Neptuno's Boca Chica
Neptuno`s Refugio Hotel Boca Chica
NEPTUNO'S REFUGIO Dominican Republic/Boca Chica
Hotel Refugio Neptuno's Hotel
Hotel Refugio Neptuno's Boca Chica
Hotel Refugio Neptuno's Hotel Boca Chica

Hotel Refugio Neptuno's Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 124 out of 299 reviews
Rating 8 - Good. 84 out of 299 reviews
Rating 6 - Okay. 46 out of 299 reviews
Rating 4 - Poor. 17 out of 299 reviews
Rating 2 - Terrible. 28 out of 299 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Cindy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stay here in a pinch and make sure to lock your room door properly. I woke up with my room door wide open and money was missing from my purse. Be careful! I did not press the issue because I wasn’t sure entirely sure if I had left the door open. But with a night time guard I would expect my door to have been closed by the staff at some point throughout the night if it was my mistake.

6/10 Okay

Edwin

Travelled with partner
Liked: Amenities
First night I was given a bed that sunk, next day my back was misaligned and gave me problems for two days, I was given another room with a firm mattress. The hotel is clean and has steaming hot water, the two rooms I stayed in had a faint smell of cigarettes, the decore is out dated but clean. The breakfast is good and the area is pretty safe, I wouldn’t mind staying again but only if the mattress is firm. The staff are friendly. The WiFi works great in any area if the property. Air conditioners work great.
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

Mushrooms growing in the bathroom

Pros: - the staff are lovely and extremely helpful even though most don’t speak English - I felt safe in the room (albeit not in the area) - bed was clean - breakfast was great - check in/out was easy - good selection of restaurants in area Cons: - mushrooms and mould growing around the room (see photos) - my room backed onto someone’s house and there was loud conversation/construction meaning I couldn’t get a lie in - very loud atmosphere around the hotel making it difficult to sleep - not very close to beach unless you went into marina restaurants - no room cleaning so no top ups of things like toilet paper (was there for 5 days) - old and needs refurbishing - swimming pool surrounded by stagnant water and so mosquitos
Stayed 5 nights in Dec 2024

8/10 Good

Silene

Liked: Cleanliness, staff & service
I have been staying at this property for over 15 years now (have stayed there 5 times). The rooms are not as nice anymore due to age I guess, and upkeep, but the hotel grounds are still well taken care of and the front desk is new, very nice. The pool is very small. The three high end hotels across the street (St. Tropez and the others) are a big draw for the area. But Boca Chica overall is not doing well, and now that Hamaca is closed, there is very little going on. The Whala is now the most popular hotel in the are and I tell you, it is horrible. I like Neptunos and would stay here again because of the beach and it’s quiet, and I believe in loyalty, but it is a 3 star for an average traveler (maybe). There are mini bars with water and beer and some rooms have full kitchens. But for this place to be very good again the area has to change and that is not their fault, it’s politics.
Stayed 1 night in Dec 2024

6/10 Okay

Frank

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
I front desk young lady was very nice. I found late at night that thed two bed sheets were dity with long dark hairs and one sheet with grease spot.. ment that they did not clean the bed prior to my arrival. I could not tell them until the moring when they arrived at the front desk. after 9 pm is not one at the front desk except for a security guard outside that was very nice also. I shoul;d have that night refunded..by expedia. We could sleep ell due to that incident..???
Stayed 2 nights in Dec 2024

10/10 Excellent

Mirian

Liked: Cleanliness, staff & service, property conditions & facilities
Very good very nice people and I hope and come back soon
Stayed 3 nights in Dec 2024

2/10 Terrible

Cliff

Stayed 1 night in Dec 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool in security in staff very nice
Stayed 2 nights in Dec 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the 1st hotel I stayed in a few years ago. Fond memories.
Stayed 1 night in Nov 2024

6/10 Okay

Barbara J

Liked: Staff & service
Stayed 1 night in Oct 2024

2/10 Terrible

Jariely, Bronx

Stayed 1 night in Aug 2024

6/10 Okay

rachel

Stayed 2 nights in Aug 2024

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Aug 2024

10/10 Excellent

candy

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es cómodo, limpio y el personal es amable y servicial. La habitación estaba limpio y con un rico aroma desde que entra. El lobby estaba welcoming, es un buen sitio para dormir está cerca del monumento de Santiago y circus. El parqueo fue rápido y el desayuno es delicioso un 10 de 10. Lo recomiendo mucho.
Stayed 1 night in Aug 2024

10/10 Excellent

Franciyou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The paring is a big problem
Stayed 5 nights in Apr 2024

2/10 Terrible

Tanola

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is really out dated. All the furnitures are old and dusty. The room smells really moldy. Area is really not up to date. Breakfast was not enjoyable. It was a poor area for breakfast dining.flies were all over the breakfast tables.
Stayed 1 night in Aug 2024

6/10 Okay

Jesus

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was ok for the price. Breakfast was great!
Stayed 4 nights in Aug 2024

6/10 Okay

Ivania

Travelled with family
Old hotel needs updated
Stayed 1 night in Aug 2024

2/10 Terrible

Celia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water
Stayed 1 night in Jul 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Jean

Stayed 1 night in Jul 2024

4/10 Poor

Raysa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2024

6/10 Okay

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service
Room was ok for one night only. Breakfast was good.
Stayed 1 night in Jul 2024

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities
I like the areas beautiful restaurants and bars
Stayed 2 nights in Jul 2024

8/10 Good

Kiesha M

Travelled with partner
Liked: Staff & service
We loved our stay. This is a tiny guest house boutique style hotel. The room was clean. The AC was only in the bedroom but freezing cold. You’ll need paper towels and wash clothes for hand drying and bathing. Breakfast was wonderful. Best coffee. Plenty of beautiful restaurants and about a 7 minute walk to the popular beach. Very safe area, even at night.
Stayed 4 nights in Jul 2024