Book Santo Tomas hotels

Only Hotel in the World to insist that only 3 Pillows are normally given for a Queen sized bed. Breakfast was very well prepared each morning, but allowed beggars in to roam and beg while dining. Unfair extra charges for small easy to clean stain on bedsheets.

Staff members are very friendly

It would be nice if you have elevator especially for the customer who can’t climb the stairs,But you have Excellent customer service.

2nd best time staying here.

Staff are really amazing! We had a great time! There were also 2 horses in the area that makes it so special❤️

The hotel itself offers a clean, comfortable room with excellent housekeeping services, making for a mostly pleasant stay. The small rooftop terrace pool is a nice facility. While the American breakfast was acceptable, it was insufficient and additional food was charged, and the other breakfast options were limited, of poor quality, and also insufficient. The need to order extra items led to additional charges, which seemed excessive, with a 100-peso fee per item delivered to the room. The hotel seemed peso pinching and claimed the room service charge was clear and part of hotel policy but no common sense charging was applied with 1700 pesos charged for 4000 pesos of items delivered during the week. Often the room Service Charge well exceeded the cost of the item. Beware ordering a cup of coffee. No tea or coffee making facilities in room. The experience was further marred by an unfortunate billing dispute; staff were unhelpful and even made a late-night call on the day before checkout regarding the bill at 1.15am. They then proceeded the guest’s passport until the charges were settled or agreed felt unnecessary and intrusive. While the room itself was enjoyable, the experience was soured by these extra fees and billing issues with front desk having little autonomy or common sense approach simply referring to signage and hotel policy . In the future, I’d recommend Big 8 Hotel or similar for a better value buffet breakfast with far more options and fairer charging .