8/10 Good
Deana
Travelled with family
26 Oct 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous, the only reason I gave them 4/5 starts is because I did not get the room I booked and paid extra for. We planned a little get away with my family and drove 5 hours to capture the beautiful colors of fall. I booked a “lake view” room and paid extra through Expedia. When we got there we were given a room overlooking the parking lot. They were booked with a wedding that weekend and were sold out of rooms, but offered to move lake view the following day. It was a yes and no on my mind because packing everything and moving again with a toddler is not ideal. The receptionist said it will be available as soon as they clean it and is a priority. It was now 3:30PM the following day when I got the text that a lake view room was available. Who wants to move everything at that hour, just to check out the following morning. So we staid and made the best of it. It was very disappointing not to get the lake view and pay extra. It was nice they tried to accommodate but I was not going to spend my full day there moving rooms. I felt like they could have offered a gift card to their restaurant or bar or something to accommodate for the customer service. Moral of the story is If you book through Expedia double check with the hotel and make sure you get what you paid for!
Deana
Stayed 2 nights in Oct 2024
