The Renaissance Hotel, part of Marriott, is not necessarily a bad hotel, but our overall experience was disappointing. The entrance is hectic since the property faces a busy highway, making arrival and departure stressful. At check-in, the front desk assigned us two rooms designed for guests with disabilities, which wasn’t ideal.
For a hotel at this price point and brand level, you expect certain basics like toothpaste and a toothbrush, yet none were provided. The location itself is not in the best part of town. Internet is advertised at over $12 per day for non-members—something that feels outdated in today’s hospitality standards. Even bottled water was only available at an extra charge, though the front desk kindly offered one complimentary bottle as a “members-only” perk.
It’s small details like these that make a difference, and we expected more from a hotel under the Marriott name. To add to that, the beds and pillows were not comfortable, which made our stay less restful than we had hoped.