4/10 Poor
Russell
Travelled with family
16 Oct 2025
Liked: Property conditions & facilities
Disliked: Staff & service
My son and I were very much looking forward to our stay at the Soneta. The images of the property online were beautiful. When we arrived we were not disappointed. Beautiful spot. Check in with Valerie (I believe) was very pleasent. She was a highlight. The room was a great size and the beds were excellent. All good. The first issue arose in the fact that although being in one of the tech hubs of the world the room was very low tech and dated. There were no USB ports for charging or convenient plug ins for chargers. The old light fixtures had outlets but overuse has rendered them all but unusable. For three of the nights we had rain; not much opportunity to stay out at night so we stayed in. Night one several tv stations stop working. All the majors. We couldn't watch the Mariners clinch a championship berth in their own city. This wouldn't have been such an issue if there had been a way to cast to the TV. It was too old for that capability. Highly disappointing. When we asked the staff each day we got the same reply, "We don't know. Sorry." Aside from Valerie at check in they were not helpful. I have been in customer service for over twenty years and I couldn't let any of these issues stand at the rates we paid to stay here. Anticipation of customers needs before they even arise is a hallmark of a customer service oriented team. I expected better.
Russell
Stayed 3 nights in Oct 2025