6/10 Okay
Donna
Travelled with family
25 Sept 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was incredible, professional and very helpful. We had a corner room and although no fault of the hotel but our room overlooked a garbage dumping area. From the street it’s not visible as it’s in a big square area where maybe a building used to be. It’s not construction debris it’s garbage bags of trash. Lots of homeless people on the block across the street. They didn’t bother with us. Kinda stay to themselves. We did get stuck on the elevator for 6-7 mins, pressing alarm and call button and no one came. Finally got the door open and got out safely. Then I had a panic attack from being so scared and knowing I would have to get back in the elevator to get downstairs. We notified security, he notified front desk, they emailed the Assistant Manager Kevin and he called me via hotel phone in our room. Apologized for it happening, said his staff and other guest were using it and it was working fine but would have his engineers follow up on it. He asked if there was anything he could do. I said no but to have comped us something or a partial refund for a nights stay would have been a nice gesture that I should not have had to ask for. I told him to look at the cameras and he would see what happened and he would see us getting out of elevator and me having the panic attack. No comment was made when I said that. There were cameras there. Perhaps they didn’t work is maybe why nothing was said. I don’t know. On our shower ceiling there was black mold. I didn’t report this.
Donna
Stayed 2 nights in Sep 2024