6/10 Okay
Joan
Travelled with family
28 Jan 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall, I enjoyed my stay at Element Hotel during our family trip over MLK weekend. The room was spacious, the breakfast options were good, and the staff were friendly—though not all. When I asked for my receipt during checkout, one staff member refused to print it. I had booked and paid in full through Expedia.com, and I was aware of the $40.00 additional parking charge ($20.00 per night) directly by the hotel. I requested the receipt in case there was a duplicate charge. However, the staff member was rude and insisted on showing me on her screen that the payment for my stay from 01/18/2025 to 01/20/2025 had already been made and that the only additional charge would be for parking, so I had to leave the hotel without a receipt. A week later, I noticed an additional charge of $331.99 (instead of the expected $40.00) from Element Hotel, with no prior email or notification. I plan to dispute this charge through my credit card company, which will be a waste of my time and effort. I recommend that other customers to make sure to request a receipt when checking out to avoid duplicate charge and to have proof of overcharge if disputing any fees.
Joan
Stayed 2 nights in Jan 2025
