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aja Strandhotel Bansin

Photo gallery for aja Strandhotel Bansin

Indoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
Lobby
Front of property
Children's activities
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Gym
  • Room service
  • Parking available
  • 24/7 front desk

Explore the area

Map
Bergstrasse 30, Seebad Bansin, Heringsdorf, MV, 17429
  • Bansin Beach
    ‪3 min walk‬
  • Hans Werner Richter House
    ‪10 min walk‬
  • Tropenhaus Bansin
    ‪11 min walk‬
  • Heringsdorf (HDF)
    ‪22 min drive‬

Room options

View all photos for Junior Suite, 1 Double Bed with Sofa bed, Non Smoking, Beachfront

Junior Suite, 1 Double Bed with Sofa bed, Non Smoking, Beachfront

Junior Suite, 1 Double Bed with Sofa bed, Non Smoking, Beachfront

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Double Room Land Side with Balcony

Pillow-top beds, free minibar, in-room safe, blackout curtains

Double Room Land Side with Balcony

  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Double Room, 1 Bedroom, Sea View

Double Room, 1 Bedroom, Sea View

Double Room, 1 Bedroom, Sea View

  • 25 sq m
  • Sea view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Double Room, Partial Sea View

Pillow-top beds, free minibar, in-room safe, blackout curtains

Double Room, Partial Sea View

  • 24 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Double Room, 1 Bedroom, Garden View

Comfort Double Room, 1 Bedroom, Garden View

Comfort Double Room, 1 Bedroom, Garden View

  • 58 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room ("Springer" - one stay, various rooms)

Pillow-top beds, free minibar, in-room safe, blackout curtains

Double Room ("Springer" - one stay, various rooms)

  • 26 sq m
  • Sleeps 3
  • 2 Large Twin Beds

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About the area

Seebad Bansin

Located in Heringsdorf, aja Strandhotel Bansin is on the boardwalk/promenade, a 2-minute drive from Tropenhaus Bansin and 9 minutes from Heringsdorf Pier. .This beach hotel is 6.1 mi (9.8 km) from Baltic Hills Golf Usedom and 7.2 mi (11.6 km) from Benz Dutch Windmill.

What's nearby

  • Bansin Beach - 3 min walk
  • Tropenhaus Bansin - 11 min walk
  • Heringsdorf Pier - 9 min drive
  • Ahlbeck Pier - 11 min drive
  • Ahlbeck Beach - 13 min drive

Getting around

  • Bansin Seebad Station - 4 min drive
  • Heringsdorf (HDF) - 22 min drive

Restaurants

  • ‪Ponte Rialto - ‬12 min walk
  • ‪Stadtbäckerei Junge - ‬15 min walk
  • ‪GOSCH Sylt im Beachhouse - ‬7 min walk
  • ‪Strandimbiss Seebär - ‬7 min drive
  • ‪Restaurant Bernstein - ‬8 min drive

About this property

aja Strandhotel Bansin

Family fun on the beach, with indoor pool, near Tropenhaus Bansin
Aja Strandhotel Bansin offers 100 accommodations with tablet computers and free minibar items. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. A pillow menu is available. 26-inch flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include minibars and safes. Housekeeping is offered daily and change of towels can be requested.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 12 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Make yourself at home in one of the 100 guestrooms featuring tablet computers and flat-screen televisions. Your room comes with a pillowtop bed. Wireless internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and free babysitting.
Enjoy Regional cuisine at Gabbiano, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Gabbiano - This beachfront restaurant specializes in Regional cuisine and serves breakfast, dinner, and light fare. A children's menu is available.
Bistro & Bar Patio - This beachfront bistro specializes in Regional cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Bistro & Bar Patio - Onsite bar. Open daily.
Room service (during limited hours) is available.

Languages

English, German, Polish

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 0 per stay)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered self parking on site (EUR 16 per night)
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • 24-hour return train station shuttle (surcharge)
  • Train station shuttle on request

Food and drink

  • 2 restaurants
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Gabbiano
  • Bistro & Bar Patio
  • Bistro & Bar Patio

Things to do

  • Arcade/games room
  • Archery
  • Beach volleyball
  • Bike rentals
  • Bike tour information
  • Bike parking
  • Bike storage
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Mini golf
  • Mountain biking
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/games room
  • Baby bath
  • Beach toys
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free babysitting
  • Free supervised childcare
  • High chair
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Soundproofed rooms
  • Pushchair

Conveniences

  • Lift
  • Front-desk safe
  • Library
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Beachfront location
  • Garden
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Lift
  • Lift door width (centimetres): 110
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 120
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

More

  • At least 80% of lighting from LEDs
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in reception
  • Local artist showcase
  • Locally owned and organised tours and activities
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress

Bathroom

  • Bathrobes
  • Bath or shower
  • Children's dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 26-inch flat-screen TV
  • Digital channels
  • Tablet computer

Food and drink

  • Champagne service
  • Free bottled water
  • Free minibar
  • Local meal delivery service

More

  • Bulk dispenser for toiletries
  • Children's slippers
  • Eco-friendly cleaning products used
  • Guidebooks/recommendations
  • Local maps
  • Safe
  • Separate sitting area
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: 50 percent of room rate

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 100.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 January - 31 March, EUR 2.50 per person, per night. This tax does not apply to children under 6 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, EUR 3.30 per person, per night. This tax does not apply to children under 6 years of age.
  • A tax is imposed by the city: From 1 November - 31 December, EUR 2.70 per person, per night. This tax does not apply to children under 6 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: EUR 0 per stay (rates may vary)
  • Airport shuttle fee: EUR 45 per vehicle (one-way, maximum occupancy 3)
  • Covered self parking fee: EUR 16 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: EUR 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the heated pool
Tax ID - DE261353619
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
Parking height restrictions apply
Guests under 12 years old are not allowed in the swimming pool, fitness facility, or hot tub, while guests under 16 years old are only allowed in the swimming pool with adult supervision
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Travel Charme Strandhotel Bansin
Travel Charme Strandhotel Bansin Heringsdorf
Travel Charme Strandhotel Bansin Hotel
Travel Charme Strandhotel Bansin Hotel Heringsdorf
Travel Charme Strandhotel Ban
aja Strandhotel Bansin Hotel
Travel Charme Strandhotel Bansin
aja Strandhotel Bansin Heringsdorf
aja Strandhotel Bansin Hotel Heringsdorf

aja Strandhotel Bansin Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 35 out of 50 reviews
Rating 8 - Good. 8 out of 50 reviews
Rating 6 - Okay. 5 out of 50 reviews
Rating 4 - Poor. 2 out of 50 reviews
Rating 2 - Terrible. 0 out of 50 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zufrieden
im laufe der Jahre hat die Qualität des Hauses nachgelassen. Es geht bei den Hauslatschen los, bei Sekt und Kaviar weiter und den Laptop auf dem Zimmer gibt es auch nicht mehr ( ist wohl dem Diebstahl geschuldet ) aber mit der App war nicht viel anzufangen ,die Infos waren sehr spärlich. Das Haus selber,die Lage ,das Personal,die Sauberkeit,die Qualität der Speisen sind ausgezeichnet und entsprechen dem Ruf Ihres Hauses , ich werde Ihnen auch weiterhin treu bleiben.
Stayed 7 nights in Oct 2023

10/10 Excellent

Dagmar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich war mit 3 Freundinnen in diesem Hotel. Wir hatten 2 DZ mit Frühstück gebucht und einen Parkplatz. Angefangen vom Ein Check bis zum Aus Check, dem gesamten Service war alles in allerbester Ordnung und Qualität !
Stayed 3 nights in Oct 2022

6/10 Okay

Hans Otto

Stayed 3 nights in Jul 2021

10/10 Excellent

Peter, Gotha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal, Sauberkeit und Wohlfühlen wird hier GROSs geschrieben. Traumhaft.
Stayed 5 nights in Aug 2020

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Strandhotel
Ein schön gelegenes Hotel direkt am breiten Strand von Bansin. Das Hotel befindet sich am ruhigeren Ende der Stadt und ich habe dies sehr genossen. Die mitarbeitenden im Hotel waren ausgesprochen freundlich und dies auch in einer sicherlich nicht einfachen Coronabedingten Zeit, kurz bevor die Insel „geräumt“ wurde. Das Zimmer war sauber und ordentlich, einziger Wermutstropfen für mich war ein für ein Hotel dieser Qualität relativ überschaubarer Saunabereich.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

Ina, Wandlitz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Direkte Strandlage, toller Sektempfang, schönes Zimmer mit Meerblick, äußerst freundliches Personal in allen Abteilungen, großer, wunderschöner Pool, Tiefgarage.
Stayed 1 night in Nov 2018

10/10 Excellent

Elisabeth, Berlin

Liked: Cleanliness, property conditions & facilities, room comfort
Sehr freundlicher Empfang, reibungsloser Check-in mit Begrüßungsgetränk, wundervolles Zimmer, sauber und gemütlich. Wellnessbereich genial, Pool mit Blick aufs Meer. Alles sauber und zweckmäßig. Rundherum zufrieden. Einziger Kritikpunkt: Beim Frühstück im Restaurant werden auch Eierspeisen etc. auf Wunsch zubereitet. Sehr lecker, jedoch funktioniert die Abluft nicht gut, so dass der ganze Raum unangenehm nach Gebratenem riecht.
Stayed 5 nights in Oct 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Außenterasse mit Seeblick
Tiefgarage hat viel Platz, Check-In ist effektiv mit gleichzeitigen Erzählungen zur Geschichte, Sauna und Pool 30`C ist definitiv zu empfehlen, Hotel ist gut gelegen mit vielen Restaurants im fußläufigen Bereich, Frühstück darf man nicht verpassen, auch wenn nur bis max. 10:30 Uhr
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bestlage!
Das Hotel bietet einen idealen Ausgangspunkt für ausgiebige Spaziergänge am Meer und verfügt über einen schönen Wellness-Bereich zur anschließenden Entspannung.
Stayed 7 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Rigtig gode cykelruter. Dejlig beliggenhed, tæt på stranden
Stayed 4 nights in Aug 2018

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always the Sun
Immer schön auf DER Sonneninsel Deutschlands.
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Mit Bitten wird an der Rezeption unfreundlich umgegangen. Unkulant
Stayed 1 night in Feb 2018

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gutes Hotel in ruhiger Lage am Ortsrand
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2017

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Nettes Ambiente ruhig gelegen, Service für die Kategorie (4+) Verbesserungsfähig. Nur eingeschränkter Barbetrieb unter der Woche
Stayed 4 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gemütliches Hotel an der Promenade
Das aus drei miteinander verbundenen Gebäuden bestehende, innen hübsch gestaltete Hotel liegt an der Strandpromenade, die am Wald beginnt. Die liebevolle Führung durch die Direktorin Frau Böse ist nicht nur am Pflegezustand des Hotels sondern auch, was uns positiv auffiel, an der wohl auch für die Angestellten angenehmen Atmosphäre zu erkennen. Wir haben uns während unseres kurzen Aufenthalts über Silvester dort sehr wohl gefühlt. Das Essen war sehr gut. Als einziger Nachteil erschien uns der baulich bedingte Umstand, dass wir von unserem Zimmer zum Wellnessbereich nur durch die Hotelhalle gelangen konnten.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erholung pur an der Ostsee
Ein ruhig und direkt an der Ostsee gelegenes Hotel! Wer früh genug aufsteht, kann im Sommer das hervorragende Frühstücksbuffet auf der kleinen Terrasse mit wunderbarer Sicht aufs Meer genießen. Am Strand ist man in drei Minuten. Zahlreiche Restaurants sind zu Fuß gut zu erreichen. Vor dem Hotel beginnt Europas längste Strandpromenade, die über Heringsdorf und Ahlbeck bis nach Swinemünde in Polen führt. Vom etwas zu warmen, hauseigenen Hallenbad blickt man ebenfalls schön aufs Meer. Für die Benutzung des Wellness-Bereichs war während unserer Ferienwoche das Wetter zu schön. Wir waren lieber draußen. Man sagt, nirgendwo scheine in Deutschland die Sonne so häufig wie auf Usedom.

10/10 Excellent

Lutz, Neubrandenburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekter Kurztrip!
Kurzentschlossen an die Ostsee, die Kinder bleiben zu Haus! Einfach abschalten im Wellness-Bereich... Das Hotel hat in allem unsere Erwartung erfüllt, der Wellnessbereich ist schön und weitläufig. Badende Kinder stören nicht beim relaxen. Apropos Kinder: Unsere Kleine war nicht mit, hätte hier aber viel Spaß gehabt. Das Hotel bietet viel für kleine Kinder, die Treppe am Empfangstresen sagt viel über die Ausrichtung für kleine Gäste aus. Das Personal ist sehr nett und geschult. Das Abendbüffett und Frühstück sehr lecker und umfangreich in der Auswahl! Wir kommen auch mit Kindern wieder!

8/10 Good

Nucki, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Tage Auszeit im November - dafür genau richtig
Freundliche Mitarbeiterinnen im Service (Empfang, Frühstück, SPA). Mein Wunsch nach Zimmer im Schwimmbad-Flügel wurde erfüllt. Ich reiste an mit der Vorstellung: ausruhen, täglich schwimmen, evtl. saunieren, gut frühstücken, viel frische Luft tanken, in Ruhe und mit Muße lesen. Für einen Novemberaufenthalt eine gute Adresse, da viel Ruhe bei wenig(er) Gästen gegeben. Das setzte sich - für mich als Schwimmerin sehr angenehm - im doch eher weniger frequentierten Schwimmbecken fort. Die Möblierung im Restaurant ist für meinen Geschmack ein wenig preiswert ausgefallen. Die Qualität des Frühstücks-Speise-Angebots könnte man sicherlich verbessern (z.B. höherwertigeren Käse als Scheiben von Edamer, Gouda, Tilsiter und Stücke von Billigweichkäse; z.B. eine höherwertigere Müslisorte).

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Christiane, Brandenburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Wellnesshotel am Meer
Die Ostsee im Herbst - ein Ort der Ruhe und Entspannung. Besonders in diesem wirklich wunderschönen und gut organisierten Hotel. Angenehme Wellnessbehandlungen in großem Spa-Bereich mit direktem Blick aufs Meer, tolles Essen (Buffet) und angenehmer Service. Alles perfekt!

4/10 Poor

Birgit, Hessen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Tophotel, inkompetentes Personal
Das Hotel liegt erstklassig und ist sehr schön ausgestattet. Von der Penthouse-Suite aus hat man einen gigantischen Blick. Alles entspricht den Erwartungen an ein 4-Sterne-Haus. Das Personal, speziell im Organisationsbereich des Empfangs ist jedoch nicht entsprechend qualifiziert. Einfache Fehlorganisationen, die sich leicht vermeiden ließen: z.B.Terminierung eines Candlelight-Dinners zur Hauptbelastungszeit des Restaurants ( liebevoll gedeckter Tisch, flankiert von Familien mit kreischenden Kleinkindern,...), äußerst mühselige Bearbeitung von Extraservice, den ich in einem 4-Sterne-Haus selbstverständlich erwarte. Insgesamt ist es sehr schade, daß unser Urlaub in diesem schönen Ambiente von Ärger, der durchaus mit etwas qualifiziertem Personal vermeidbar gewesen wäre, überschattet war.