4/10 Poor
chelsea r.
24 Feb 2025
Disliked: Cleanliness
Bit of a let down and hidden flaws.
Our group of four stayed at this villa for what was meant to be six nights, but we had to leave early due to severe flooding. We later learned from locals that flooding is a common issue here, which wasn’t disclosed before booking. The staff would arrive every time it rained, which should’ve been a warning sign.We weren’t told to evacuate until the situation escalated, and by then, many of our belongings were ruined in filthy sewage water that rose knee-deep within minutes. Some of us fell ill afterward. Oddly, the rain that day wasn’t heavier than previous days.Compensation was minimal, not even covering one night’s accommodation, and we were charged for a misplaced key, despite returning it. The owner initially agreed to refund it but later changed her mind.The villa itself was nice and spacious, with a well-equipped kitchen and cute wildlife, including monkeys. However, there were discrepancies between the photos and the actual property, with missing furniture and hard beds. The air conditioning units were poorly placed, and slippery tiles caused one of our friends to injure themselves.While the staff were kind, we stopped using their services after noticing significant markups on activities and transfers. The manager even tried to charge us more than double for our airport transfer, despite written confirmation.While the villa could be ok in dry weather, I recommend avoiding it if rain is possible due to the flooding risk and lack of transparency
chelsea r.
Stayed 6 nights in Jan 2025