My husband and I had high hopes for a pleasant and comfortable stay when we made this reservation. Regrettably, our experience fell far short of our expectations, and it even posed serious health concerns for my husband, who recently underwent lung surgery.
Issues Encountered:
Toxic Mold: Upon entering the room, we were greeted by a pungent odor of mold. A closer inspection revealed visible toxic mold in various areas of the room, which was a significant health risk to my husband, given his recent surgery.
Hygiene and Cleanliness: The room's cleanliness was unacceptable. Stained and discolored sheets, along with fur and hair on the bed and floors, indicated a lack of proper cleaning.
Misleading Descriptions: The room bore little resemblance to the description and photos provided on the booking platform. The online images painted a far more appealing picture than the actual, poorly maintained room we encountered.
In light of these issues, we were left with no choice but to leave the accommodation after just one night, prioritizing my husband's health and well-being, as well as the heath and well-being of our two young children. While we understand that our reservation was initially non-refundable, the circumstances were beyond our control, and staying in the room was not an option.