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Value for money Staffs are helpful and friendly Prompt attention given 👍👍😀😀🙏🙏🌝🌝
SWE YANG
Stayed 3 nights in Mar 2024
8/10 Good
Peter
29 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Short trip
The hotel is old but have a few renovated rooms that don’t have issues but the rest somehow have issues like aircon, toilet, safe box, TV reception and wifi. The wifi intermittently dropped and cannot be connected. The TV reception is way below acceptable standards…. Jittery and pictialated
Lack of maintenance, there's a leaking in my bathroom.
Syanaz
Stayed 1 night in May 2022
4/10 Poor
Lai Hock
9 Mar 2022
Liked: Cleanliness
Disliked: Staff & service
The room is is clean and comfortable but they should fixed the toilet door lock instead of taping it. They failed to provide me a free parking as per promised and their staff dont really keen to assist on this then asking us DIY. Front desk staff (nigh shift) is not trained for hospitality industry. Didnt wear mask properly nor even uniform. The staff told us Sfera hotel practice "no extra" policy. You get only what you get in the room not even a extra pillow nor services (btw, we are under services). The breakfast fee for children (6yo and 8yo) is RM20 each while adult is RM25, dont really understand the pricing logic
I liked how the rooms was spacious and clean. Even the toilets were well equipped and clean. Beds were very comfortable as well. Only downside was the free parking lot was full and I had parked at the open parking which isn't free and got a parking summon because of it.
Chandrasegaran
Stayed 1 night in Dec 2020
6/10 Okay
Lee
Business traveller
31 Dec 2020
Liked: Room comfort
Working Trip.
Torn & dirty tower. Need to improve room cleaning.
Wall is dirty, need new coat of painting.
The toilet’s condition was bad. Dirt was visible everywhere. Water was not Hot and pressure was low. Furniture was old. Safe not working. Water bottle was opened and 1/5 drank! I wonder how it get 4 stars! No way I am coming back.