Book Serrat hotels

The hotel is beautiful, very well appointed, clean, excellent facilities and the location is stunning, in a quiet rural area with magnificent views over the valley and mountains. I was on a skiing break and the location could not have been better, only 15 minutes drive from the ski slopes on good, well maintained roads. The room was spotlessly clean and the bed was very comfortable. I booked the breakfast and was not dissapointed, a great selection of delicious food. The staff were all very professional and friendly except for the girl working in the bar, all I can say is that someone from the hotel should spend a bit of time with her and teach her the basics of customer service, how to greet guests and ensure she realises that she works in a four star hotel, it is not difficult to make someone feel welcome and it is aslo just as easy to offend and let down the establishment.

Staff were rude. Lied about costs of spa at check in. Lied about making us a dinner reservation on site. Incredibly rude people for a 2 star hotel claiming it is 4 stars

Good location very close to the pistes. Could do with a bit of a refresh, but for the price can't complain. Staff somewhat brusque at times, but nothing too much to put you off. Nice and quiet at night and comfy beds. Slept well.

Big room. Convenient access to town center via funicular.