4/10 Poor
Angie
4 Oct 2024
Liked: Cleanliness
Disliked: Staff & service
One of the 4 shower knobs came off. I jumped out of the shower because scalding water (not exaggerating about the temperature; it was unbearable) was spraying directly at me. Due to the large shower door opening, water was spraying onto the floor. We got the knob back on and the water turned off. By this time, the bathroom was flooded as well as some of the room. A few of our belongings that were on the floor were soaked. We cleaned up the best we could by mopping up with the towels and wringing them out. When we told them what happened, front desk staff offered another room but we had dinner reservations and no time to move. When we asked for some type of compensation (breakfast would have been great), we were told that the solution was that they offered another room. They were not sympathetic at all. Just not good customer service. Unfortunately, because of this experience, we would not stay at this hotel again.
Angie
Stayed 1 night in Sep 2024