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Four Seasons Hotel Shanghai

5.0 star property

Photo gallery for Four Seasons Hotel Shanghai

Lobby sitting area
Four Seasons, Executive Suite, 2 Single Beds | View from room
Lounge
Indoor pool
TV, DVD player, iPod dock, pay films

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Parking available
  • Spa
  • Gym

Explore the area

Map
500 Weihai Road, Shanghai, Shanghai, 200041
  • People's Square
    ‪15 min walk‬
  • Jing'an Temple
    ‪3 min drive‬
  • Xintiandi Style Shoppping Centre
    ‪4 min drive‬
  • Shanghai (PVG-Pudong Intl.)
    ‪46 min drive‬

Room options

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4.8 out of 5, Exceptional, (467)
The price is AU$370
for 1 room
includes taxes & fees
7 May - 8 May
Mandarin Oriental Pudong, Shanghai

About the area

Shanghai

A stay at Four Seasons Hotel Shanghai places you in the heart of Shanghai, within a 5-minute drive of People's Square and Shanghai Museum. .This luxury hotel is 1.3 mi (2.2 km) from Jing'an Temple and 1.6 mi (2.5 km) from Xintiandi Style Shoppping Centre.

What's nearby

  • Former French Concession - 8 min walk - 0.7 km
  • People's Square - 15 min walk - 1.3 km
  • Jing'an Temple - 3 min drive - 2.2 km
  • Xintiandi Style Shoppping Centre - 4 min drive - 2.5 km
  • The Bund - 4 min drive - 3.8 km

Getting around

  • South Huangpi Road Station - 8 min walk
  • Shanghai Railway Station - 11 min drive
  • Hongqiao International Airport (SHA) - 24 min drive

Restaurants

  • ‪Small Arms Big Heart有容乃大 - ‬3 min walk
  • ‪丰色火锅 - ‬6 min walk
  • ‪Peterrita CHOCOLATE CAFE - ‬3 min walk
  • ‪Top Cellar - ‬2 min walk
  • ‪小林煎饼 - ‬3 min walk

About this property

Four Seasons Hotel Shanghai

Luxury hotel with 4 restaurants and a full-service spa
Four Seasons Hotel Shanghai offers 422 accommodations with iPod docking stations and DVD players. Accommodations offer separate sitting areas. Beds feature down comforters. Televisions come with satellite channels and pay movies. Refrigerators and minibars are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Qin the Spa. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 422 guestrooms featuring refrigerators and iPod docking stations. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a hot tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Cafe Studio, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning.
Cafe Studio - This buffet restaurant serves breakfast, lunch, and dinner.
Si Ji Xuan - This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet
  • WiFi in public areas is free with a 3-device limit

Parking and transport

  • Parking on site (CNY 120 per day)
  • Valet parking on site (CNY 30 per night)

Food and drink

  • Daily buffet breakfast available for a fee: CNY 262 per person
  • 4 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Cafe Studio
  • Si Ji Xuan

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • DVD player
  • IPod dock
  • Pay films
  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 288.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 262 per person
  • Self parking fee: CNY 120 per day
  • Valet parking fee: CNY 30 per night
  • Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Free WiFi in public areas has a 3-device limit

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Four Seasons Hotel Shanghai
Four Seasons Shanghai
Shanghai Four Seasons Hotel
Shanghai Four Seasons
4 Seasons Hotel Shanghai
Four Seasons Shanghai Shanghai
Four Seasons Hotel Shanghai Hotel
Four Seasons Hotel Shanghai Shanghai
Four Seasons Hotel Shanghai Hotel Shanghai

Four Seasons Hotel Shanghai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 299 out of 469 reviews
Rating 8 - Good. 124 out of 469 reviews
Rating 6 - Okay. 32 out of 469 reviews
Rating 4 - Poor. 11 out of 469 reviews
Rating 2 - Terrible. 3 out of 469 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great part of Shanghai

Wonderful king room with a desk, sofa and coffee table. Giant bathroom too!
Stayed 3 nights in Jan 2020

8/10 Good

Kelvin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Centrally Located Hotel

Hotel was nice with ample space within the room. Very comfortable bed and centrally located within the shopping districts. Food and dining options were plenty in the vicinity
Stayed 4 nights in Dec 2019

2/10 Terrible

Markus

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Abominable service, unclean rooms

Upon entering my room: dirt on the floor, lots of dust but also bigger pieces in several places; stains on the chrome toilet lever; and sticky stains on the desk I even called to tell the front desk and ask if they were sure the room was done before my check-in and the answer from the front desk lady was "so what can I do about that now?" and "so you don't want a turndown service?" in an angry and annoyed voice. I said it's all fine then and asked to just make sure it will be clean the next day - next day when I came back still dirt on the floor in several places, meaning it wasn't cleaned at all properly. For a hotel chain that just had a major hygiene and cleanliness scandal in China last year, one would think they'd try a bit harder. I've had dozens of trips tosl Shanghai, this was the worst hotel out of all I ever stayed. There are tons of better options in this city in the same price range.
Stayed 2 nights in Jan 2020

10/10 Excellent

Fenda

Stayed 1 night in Jan 2020

10/10 Excellent

tee wei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Greta, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Friendly and professional, but not at all stuffy. Very family-friendly. Nice touches such as stuffed animal for my daughter and birthday treats at lovely breakfast and waiting for me in room at end of the day. Not the newest or most high tech property but beautiful and clean. Highly recommend and can’t wait to go back!
Stayed 5 nights in Dec 2019

10/10 Excellent

Canson, LA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT is a very good property in the area, convenient to go everywhere within walking distance.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff are excellent. They are very responsive and professional, as one would expect at a Four Seasons and in Shanghai. The location is also ideal, near multiple metro lines and within walking distance from a number of great neighborhoods. At the same time, the rooms themselves are a bit tired. The thing that struck me in walking into the room was the carpet. It was worn and there was a dark ring around the parameter of the room, under the baseboard, where dirt has collected over time. Some of the accessories like the bed skirt also seemed a bit old. All and all, I kept wondering why Four Seasons continues to keep its name on this property, without a renovation. It wasn't a bad experience, and I might consider staying there at the future, though I expected more given the Four Seasons name.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel , staff were really friendly .
Stayed 7 nights in Dec 2019

8/10 Good

Ka Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very nice stay

It’s a very nice stay. Hotel has good quality in terms of the staff service, the manner how they are trained, the caring for the customers, the cleanliness of the rooms etc. Even though the hotel rooms look a little bit old, the bed is comfortable. And the location of the hotel is fabulous. Breakfast is good too.
Stayed 3 nights in Dec 2019

10/10 Excellent

Shakil

Stayed 1 night in Nov 2019

6/10 Okay

Sai Kai

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities

bad experience

terrible sinking stayed there many times
Stayed 5 nights in Nov 2019

10/10 Excellent

ENRIQUE

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My Four Seasons Shangai experiences

Excellent attention and service. Room was clean and comfortable. All needs for business and family’s were fulfilled. Food was 1st class and delicious. Certainly will come back
Stayed 4 nights in Oct 2019

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Check in could be better

Very nice two night stay. Great location. All’s well except check in is a bit off. The receptionist just check me in, took a dep and copied my passport , handed me my key and pre-ordered train ticket and said I am good to go. I just got off an early morning flight from Seoul having to get up at 5am that morning and is not at my best so I just left and go to my room. Half way through unpacking, I realize that the receptionist missed informing me regarding breakfast that come with the room and wifi. This is not such a big deal cause I will find out soon or later but given this is a Four Season Hotel I naturally set the par higher. First time this ever happen during a check in. I always booked room with breakfast and without fail, I’ll be inform that breakfast comes with the booking and where the breakfast spot is located snd also wifi information. Even at much lesser hotels. Ended up calling the front desk for info. Like I said not a big deal but I expected better from a Four Season. I’ll be checking back for two more evenings on the 19th after my trip to SuZhou. i’ll see if it is a norm or just a one time oversight with the hotel. All other services are as expected from a Four Season.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the room size view. I was surprised for the hotel at that level, and this was my 4th time staying there.
Stayed 2 nights in Oct 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Yi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service. It made me and my family feels so welcome. Thank you!
Stayed 4 nights in Sep 2019

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

average hotel nothing wow about it, pretty ok. everything was as it should be in a four seasons
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by the manager who helped out by one of my complaints properly. They also had great selection of breakfast. One of the staff, Louis, was very courteous and helpful. I will come back.
Stayed 3 nights in Sep 2019

10/10 Excellent

Weng Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Unable to use the executive club for 3 days. I’m done with 4 seasons. I want total compensation for my last 3 days there. I strongly recommended you check for events there before securing executive club benefits.
Stayed 6 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2019