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Kingtown Riverside Hotel Plaza Shanghai

3.5 star property

Photo gallery for Kingtown Riverside Hotel Plaza Shanghai

Exterior
Suite | Bathroom
Deluxe Room
Lobby
Suite

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
No.126 Xinzha Road, Shanghai, Shanghai, 200003
  • West Nanjing Road
    ‪9 min walk‬
  • Nanjing Road Shopping District
    ‪15 min walk‬
  • People's Square
    ‪2 min drive‬
  • Shanghai (SHA-Hongqiao Intl.)
    ‪26 min drive‬

Room options

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About the area

Shanghai

With a stay at Kingtown Riverside Hotel Plaza Shanghai, you'll be centrally located in Shanghai, within a 5-minute drive of West Nanjing Road and Nanjing Road Shopping District. .This hotel is 5.2 mi (8.4 km) from The Bund and 1.1 mi (1.7 km) from People's Square.

What's nearby

  • West Nanjing Road - 9 min walk - 0.8 km
  • Nanjing Road Shopping District - 15 min walk - 1.3 km
  • People's Square - 2 min drive - 1.8 km
  • Xintiandi Style Shoppping Centre - 3 min drive - 2.9 km
  • The Bund - 7 min drive - 8.5 km

Getting around

  • Xinzha Road Station - 5 min walk
  • Shanghai Railway Station - 9 min drive
  • Hongqiao International Airport (SHA) - 26 min drive

Restaurants

  • ‪阿文潮汕食府 - ‬5 min walk
  • ‪Wee Coffee - ‬1 min walk
  • ‪雕刻时光咖啡馆 - ‬3 min walk
  • ‪麦当劳 - ‬2 min walk
  • ‪Bbg-Club密室逃脱 - ‬3 min walk

About this property

Kingtown Riverside Hotel Plaza Shanghai

Art Deco hotel with a 24-hour front desk and a coffee shop
Kingtown Riverside Hotel Plaza Shanghai offers 163 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Memory foam beds feature down comforters. 48-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 163 air-conditioned rooms featuring LCD televisions. Your memory foam bed comes with down comforters. Rooms have private furnished balconies. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Stop by the hotel's restaurant, Kingtown Cofe, for lunch or dinner, or grab snacks at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of conference space and a meeting room.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Kingtown Cofe - This restaurant serves breakfast, lunch, and dinner.
Lobby Cofe - This café serves breakfast, lunch, and dinner.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: CNY 50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Kingtown Cofe
  • Lobby Cofe

Family friendly

  • Grocery/convenience store
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 48-inch LCD TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: 11:30 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 50 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Kingtown
Kingtown Hotel
Kingtown Riverside
Kingtown Riverside Hotel
Kingtown Riverside Hotel Plaza
Kingtown Riverside Hotel Plaza Shanghai
Kingtown Riverside Plaza
Kingtown Riverside Plaza Shanghai
Kingtown Riverside Hotel Plaza Shanghai Hotel
Kingtown Riverside Hotel Plaza Shanghai Shanghai
Kingtown Riverside Hotel Plaza Shanghai Hotel Shanghai

Kingtown Riverside Hotel Plaza Shanghai Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 17 out of 153 reviews
Rating 8 - Good. 64 out of 153 reviews
Rating 6 - Okay. 54 out of 153 reviews
Rating 4 - Poor. 11 out of 153 reviews
Rating 2 - Terrible. 7 out of 153 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I like the location
Stayed 4 nights in Oct 2019

8/10 Good

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

10/10 Excellent

Aura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Aura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

2/10 Terrible

R, Toronto

Disliked: Staff & service, property conditions & facilities, room comfort
Vacuum hose used to connect sink to sewage pipe
The title says it all. Front desk staff can’t speak English. I don’t mind that. However, their attitude is I don’t give a f*#k approach. Cleaning staff is also bad. Forget to leave toilet paper and tea bags. Location is ok, but it’s in an alleyway which gets really dark at night. So women beware. First and last time for me staying in the lipstick on a pig junk hotel
Stayed 4 nights in Oct 2017

10/10 Excellent

suet yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, room clean & comfort
Nearby metro station- xinzha station(line 1-exit 6), just 200m from hotel. A lot of restaurants at exit 1. Hotel easy to find, staff friendly, room clean & comfort, I’ll give another stay if I back to shanghai again.
Stayed 4 nights in Oct 2017

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Never Again
1. Room stank of cigarettes 2. Hole in my curtain 3. Broken window 4. Backed up sink 5. Charged extra because I made my towels "too dirty" - their words 6. Smelly hallway 7. No one spoke basic English 8. Half roll of toilet paper replaced with another half roll of toilet paper daily.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Arthur, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location near subway
Nice location near Nice location near subway and shopping areasubway and shopping areaNice location near subway and shopping areaNice location near subway and shopping areaNice location near subway and shopping area

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tony, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience location, walkable distance city cente
Great location while a bit hard to find the entrance of the hotel. The building looks old while it is good condition inside. Walkable distance to city center, you could rent a mobike (bike) to travel around.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good hotel, but there was not much in the area

6/10 Okay

NEIL

Disliked: Cleanliness, property conditions & facilities, room comfort
Maintenance required
Tried to get the dripping aircon fixed. No one arrived to do it. Tried to get the non-working fridge fixed. No one arrived to do it.

6/10 Okay

Verified traveller

Good hotel walkable to Nanjing Road
Hotel was good, bathroom was relatively clean. However, rooms need to be maintained better as we saw some mould building on the ceiling from airconditioner and we had issues with the toilet not flushing at times. Overall, probably the cleaner one out of most average priced hotels.

8/10 Good

E, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Good location, clean safe and very comfortable.
Some staff could be friendlier but they all get the job done and some of them are lovely. The rooms are nicely decorated and very comfortable. Mostly clean, nothing to worry about just the odd small thing, but that might be to do with standards in China. Perfectly acceptable though. Bathroom very nice including shower and free mineral water every day. Bed on the hard side. Great location, 10 minutes walk from peoples square and 2 mins from nearest tube station. Room key worked fine, so did TV and aircon. Would recommend. Good option in shanghai. Around 50 mins from Pudong airport by taxi, approx. 160 Yuan. They want 400 Yuan deposit on arrival. Breakfast is 50 Yuan per day, did not go though.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
酒店前台的刘小姐非常nice，我们下午2点半到达酒店，只有一间客房打扫好让我们入住，因为房间窗户正对屋顶非常脏，后来刘小姐给我们免费升级到高级大床房，king size的床非常舒服，淋浴也非常舒服。酒店步行到人民广场或大悦城都只需10分钟，离地铁站也很近，交通非常方便。

6/10 Okay

Jiovani, Boston

Liked: Property conditions & facilities
Disliked: Staff & service
Eh...
My arrival took almost 45 minutes to check in as there was only one person working the front desk and the person running the front desk must have been the slowest typer in the world. I don't mean this in a rude way, but if people are walking in and there are more people there to assist for check in, that might be useful. The room itself was okay. VERY open. A bathtub with no shades, same with the shower. The bed was comfortable, but the linens were torn. Also the ceiling in the hallway was peeling down, and there was decision to fix it at 6 in the morning with intense power tools. Like...why? The location is very near a the Xinzha train station, which is super helpful and easy to get around. So a decent location if you care to get out and party.

6/10 Okay

Hoi

8/10 Good

tian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Perfect location average hotel
Everything was fine except for the cleanliness, our bed sheets where perfect,it was everything else.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid it if you can.
Service people were always willing to help but rectifying plumbing problems and other hotel conditions were beyond their control.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Good but internet very weak
The location is good, handy to subway stations and restaurants. The main issue was that the internet was very often too weak to be usable. The staff were unable to provide a solution to this problem.

8/10 Good

John, vancouver, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, close to metro
The hotel was a bit hidden on a smaller street; taxi driver can miss it. There's not much in the immediate area, but it is only about a 5-7 min walk to all the action (metro, Nanjing Road shopping area, People's Square). The staff were lovely and accommodating and all spoke English well. We arrived early and were allowed an early check in. Good value as well. The room was more on the modern/boutique side which was nice; the lay out was different from other hotels I've been to in Shanghai, but good nonetheless. What stood out to me was that the internet was actually quite fast and reliable compared to other hotels in China. We just used the wifi but there was an option to hard wire as well.

6/10 Okay

KK, Missouri

Liked: Cleanliness, staff & service
Amenities
This hotel had no gym. The refrigerator in room never got cold. The lobby didn't have the air conditioning on. Snack shop was closed. Only one elevator worked out of two. Internet was slow and would loose signal. Poor choices for TV channels.