4/10 Poor
Ivan
Travelled with group
10 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had not been cleaned and serviced at all when I was given the key. After apologies I was "upgraded" to their "best" room. On entering that room, yes the bed had been made and the bedroom serviced, but the bathroom had the dirty soaking wet towels from the previous guests piled on the floor, and no new towels in sight. More apologies and towels removed and replaced.
Whilst the bedroom was relatively clean, the bathroom was a horror! There was mould all over the ceiling at shower end of the room and it had an overall feeling of tired and dingy.
We didn't eat in the Inn because of concerns over hygiene standards (bad bedroom/bathroom experience) but did have a pint of ale at the bar. Not impressed with that either.
Finally to top it off, we had a taxi arranged to collect our luggage after we had left (cycling) but the hotel staff forgot to give the taxi driver one of our bags, which resulted in us having to make a 2 hour round trip to pick it up the next day.
We will NOT be visiting the Half Moon again!
Ivan
Stayed 1 night in Oct 2024