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Grand Mercure Ise-shima Resort & Spa

4.0 star property

Photo gallery for Grand Mercure Ise-shima Resort & Spa

In-room safe, blackout curtains, free WiFi, bed sheets
In-room safe, blackout curtains, free WiFi, bed sheets
Exterior
Spa
Combined shower/bathtub, free toiletries, hair dryer, slippers

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
939-6 Aza-Kasatori, Matoya, Isobe-cho, Shima, Mie-ken, 517-0295
  • Matoya Bay Bridge
    ‪6 min walk‬
  • Shima Spain Village
    ‪19 min walk‬
  • Izawanomiya Shrine
    ‪7 min drive‬

Room options

View all photos for Superior Room with 2 single beds and 2 extra beds, Mountain view

In-room safe, blackout curtains, free WiFi, bed sheets

Superior Room with 2 single beds and 2 extra beds, Mountain view

  • 33 sq m
  • Mountain view
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

Superior Room, 3 Single Beds, Non Smoking, Ocean View (High Floor)

  • Sleeps 8
  • 3 Twin Beds

View all photos for Superior Room, Multiple Beds, Ocean View

In-room safe, blackout curtains, free WiFi, bed sheets

Superior Room, Multiple Beds, Ocean View

  • 36 sq m
  • Sea view
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

In-room safe, blackout curtains, free WiFi, bed sheets

Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

  • 72 sq m
  • Mountain view
  • Sleeps 9
  • 2 Twin Beds and 4 Twin Futons

View all photos for Classic Room, Multiple Beds, Sea View (Japanese Western Style)

In-room safe, blackout curtains, free WiFi, bed sheets

Classic Room, Multiple Beds, Sea View (Japanese Western Style)

  • Sleeps 8
  • 4 Twin Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Oceanview

In-room safe, blackout curtains, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Oceanview

  • 36 sq m
  • Sea view
  • Sleeps 7
  • 4 Twin Futons

View all photos for Classic Room, 2 Single Beds, Sea View (Hollywood Twin)

In-room safe, blackout curtains, free WiFi, bed sheets

Classic Room, 2 Single Beds, Sea View (Hollywood Twin)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

In-room safe, blackout curtains, free WiFi, bed sheets

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

  • 36 sq m
  • Sea view
  • Sleeps 7
  • 2 Twin Beds and 3 Twin Futons

View all photos for Classic Room, Japanese style, 4 futon beds, Mountain View

In-room safe, blackout curtains, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Mountain View

  • 33 sq m
  • Mountain view
  • Sleeps 7
  • 4 Twin Futons

View all photos for Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

In-room safe, blackout curtains, free WiFi, bed sheets

Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

  • Sleeps 6
  • 2 Twin Beds and 1 Double Sofa Bed

Superior Room, 3 Single Beds, Non Smoking, Mountain View (High Floor)

  • Sleeps 8
  • 3 Twin Beds

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

In-room safe, blackout curtains, free WiFi, bed sheets

Classic Room with 2 single beds and 1 sofa bed, Mountain view

  • 36 sq m
  • Mountain view
  • Sleeps 6
  • 3 Twin Beds

Classic Room, 2 Single Beds, Sea View (High Floor)

  • Sleeps 8
  • 2 Twin Beds

View all photos for Classic Room, 3 Single Beds, Ocean View

In-room safe, blackout curtains, free WiFi, bed sheets

Classic Room, 3 Single Beds, Ocean View

  • 36 sq m
  • Sea view
  • Sleeps 5
  • 3 Twin Beds

Similar properties

Reception

Quintessa Hotel Iseshima

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, (1004)
The price is AU$128
for 1 room
includes taxes & fees
17 Mar - 18 Mar
Quintessa Hotel Iseshima

About the area

Shima

Located in Shima, Grand Mercure Ise-shima Resort & Spa is a 2-minute drive from Shima Spain Village and 10 minutes from Ago Bay. .This hotel is 5.6 mi (8.9 km) from Yokoyama Observatory and 11.9 mi (19.2 km) from Mikimoto Pearl Island.

What's nearby

  • Shima Spain Village - 19 min walk
  • Ago Bay - 10 min drive
  • Yokoyama Observatory - 11 min drive
  • Toba Aquarium - 19 min drive
  • Ise-Shima National Park - 19 min drive

Getting around

  • Ugata Station - 11 min drive
  • Chubu Centrair Intl. Airport (NGO) - 148 min drive

Restaurants

  • ‪はま寿司 167号志摩店 - ‬8 min drive
  • ‪カフェ ミ カサ - ‬3 min drive
  • ‪らんぷ志摩店 - ‬9 min drive
  • ‪チィコチィコ - ‬3 min drive
  • ‪なかしん - ‬9 min drive

About this property

Grand Mercure Ise-shima Resort & Spa

Hotel with free parking, near Shima Spain Village
Grand Mercure Ise-shima Resort & Spa offers 372 accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor public bath (no minerals), an outdoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
Make yourself at home in one of the 372 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include safes and blackout drapes/curtains, and housekeeping is provided daily.
Enjoy recreational amenities such as hot springs and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, shopping on site, and a banquet hall.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a satisfying meal at ビュッフェ会場「DINING -Le Sensor serving guests of Grand Mercure Ise-shima Resort & Spa. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.

Featured amenities include a 24-hour front desk, an elevator, and a vending machine. A train station pick-up service is provided at no charge, and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
ビュッフェ会場「DINING -Le Sensor - Onsite buffet restaurant.
THE LOUNGE - Onsite lobby lounge. Open daily.
ONSEN LOUNGE - Onsite lobby lounge. Open daily.

All-inclusive details

All-inclusive room rates at Grand Mercure Ise-shima Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Free return train station shuttle from 3:00 PM to 5:30 PM
  • Train station shuttle on request, at scheduled times

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–9:30 AM: JPY 3800 per person
  • 1 restaurant
  • 2 bars/lounges

Restaurants on site

  • ビュッフェ会場「DINING -Le Sensor
  • THE LOUNGE
  • ONSEN LOUNGE

Things to do

  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's pool
  • Fridge
  • Seasonal outdoor pool

Conveniences

  • Banquet hall
  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping

Spa

  • Indoor public bath (no minerals)
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Lift
  • Lift door width (centimetres): 90
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 110
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Fridge

More

  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3800 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The seasonal pool will be open from July to August
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ise-Shima Royal Hotel
Ise-Shima Royal
Hotel Resorts ISE-SHIMA
Resorts ISE-SHIMA
Ise Shima Royal Hotel
Hotel Resorts ISE SHIMA
Mercure Ise Shima & Spa Shima
Grand Mercure Ise shima Resort Spa
Grand Mercure Ise-shima Resort & Spa Hotel
Grand Mercure Ise-shima Resort & Spa Shima
Grand Mercure Ise-shima Resort & Spa Hotel Shima

Grand Mercure Ise-shima Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 74 out of 302 reviews
Rating 8 - Good. 123 out of 302 reviews
Rating 6 - Okay. 72 out of 302 reviews
Rating 4 - Poor. 21 out of 302 reviews
Rating 2 - Terrible. 12 out of 302 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yuta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Tonnii

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Comfortable stay. There is free shuttle service from ugata station, you need to book it with the hotel via phone. There is a big hall for breakfast with plenty of choices for Japanese n Western menu.
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is located in good location and it looks fine but the dust is too much!!
Stayed 2 nights in Aug 2021

6/10 Okay

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Hideki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent peaceful vacation spot
I really enjoyed this hotel as we booked Japanese style room. The only biggest complaints are the facts that there are only three elevators that we needed to wait for traffic congestion and very limited restaurant options. Other wise, we had decent stay.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel, huge step up to bathroom, staff not as courteous or helpful as most Japanese are.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Miki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

m

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
平日月曜日の18:00頃に行き、チェックインはとてもスムーズでした。駐車場は広くて停めやすかったです。夜だとホテル周辺に街灯が少なくて、入口まで少し迷いました。 お部屋は6階のマウンテンビュー和室、子連れ三名で利用。設備は少し古めですが、掃除は行き届いていて快適でした。山側だけど海も見えました。 無料WiFiは繋がりにくいと聞いていたけど、試しに三台のAndroid端末を繋げてみたら全部問題なく使えました。お部屋の場所によるのかもしれません。 ビュッフェは値段の割に大満足でした！メインディッシュがどん！って感じではないけど、品数の豊富さが魅力なビュッフェだと思いました。補充も割りと早かった。朝食の終わりかけに人気のホットコーヒーが枯れてたくらいです。 中国人の団体観光客もいましたが、エレベーター利用で特に困ることはありませんでした。 正直、あまりの口コミの悪さに覚悟して行きましたがw良い意味で期待を裏切られました。週末と平日でかなり差があるのかな。子供に対しても温かく対応してくださり、とても有難かったです。 すぐ寝たのでラウンジサービスは利用できませんでしたが、お酒を飲まない人には少し魅力に欠けるラインナップかもしれません。館内にも周辺にも売店が本当にゼロなので、欲しい方は事前持ち込み必須。 1階のキッズルームはこじんまりとしていて、長時間遊ぶ感じではありませんが、ちょっとした遊びには良かったです。
Stayed 1 night in Nov 2024

6/10 Okay

hiroyuki

エレベーター数すくない
Stayed 1 night in Nov 2024

10/10 Excellent

???

Liked: Cleanliness, staff & service, property conditions & facilities
とてもきれいで、快適でした。
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
風呂が綺麗で最高でした。残念なのがエレベーターが大変不便と感じました。
Stayed 1 night in Nov 2024

8/10 Good

Teruyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

kazuo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

Kittikarn, Narashino

Travelled with family
Disliked: Cleanliness, staff & service, amenities
ベットの下に使用済みのスリッパが残ってたこととても残念でした。バスルームは髪の毛や壁の汚れがあって清潔感感じません。
Stayed 1 night in Oct 2024

8/10 Good

KEN

Stayed 1 night in Sep 2024

8/10 Good

Takeshi

Stayed 1 night in Sep 2024

8/10 Good

Teruaki

Travelled with family and small children
Liked: Amenities, property conditions & facilities
夕食時2部制にしているものの予約ではないため、人数把握なし。レストランに、入りきらない場合は離れた大広間に案内される。 遠いため、取りに行くのは大変だが、席は静かでゆっくり食べられた。どちらがいいかは個人差かもしれないが、カートの利用を遠方の席の人優先にしてもらいたかった。 カートがあれば一度にたくさん持ち運べる。我が家は小さい子がいるため更に大変だった。
Stayed 1 night in Sep 2024

8/10 Good

Kayo

Liked: Staff & service
全体的にはよかった。事前の口コミを見て少々不安でしたが、満足できました。ラウンジもお酒好きにはよかったです。食事は、時間を選べばそんなに待つこともなかった。卓球は無料で楽しめました。お風呂上がりの飲み物もあり、よかった。
Stayed 2 nights in Sep 2024

8/10 Good

Naoki

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

HIROKO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3歳の孫と65歳の夫の為に和室を予約しました。洋室ベッドと違い、座ったり、寝転んだり、荷物も広げたりと家にいる時と同じようにくつろげました。駐車場の確認の時から対応がよく、あらゆる場面で接客サービスに満足しております。食事はかなり混雑してましたが、どれも美味しく、大変満足です。子供の遊ぶスペース、卓球、ラウンジでもそれぞれ楽しめてとてもいい思い出になりました。娘夫婦と孫、息子と私達夫婦の初めての旅行は満足のいくものになりました。ありがとうございました。
Stayed 1 night in Sep 2024

6/10 Okay

Yuhi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
エレベーターの待ち時間が長いので、何か解決策が欲しい。
Stayed 1 night in Sep 2024

8/10 Good

YUKINA

Liked: Cleanliness
Stayed 1 night in Sep 2024

8/10 Good

yumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024