4/10 Poor
Jamie
Travelled with partner
1 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
- [ ] Ordered Room service from the listed Brunch menu- I was told definitively they do NOT have a brunch menu even though I was looking right at it. Turns out it was replaced with a xmas menu at beginning of December and it was Dec 27, so my rooms’ menu had not been changed for the whole month. And yet I was made to feel as the one in the wrong?
- [ ] Bartender pours wrong beverages, and ordered wrong food, maybe it’s my Canadian accent - I’ll give them that one
- [ ] Room service day 2 - ordered listed continental breakfast, was told it was a full welsh breakfast at 5£ more than the listed £8.95. Also was told of a £4.50 tray charge for orders under £20, which is not disclosed in any of the room literature, and I was not charged that fee the day before with my sub £20 breakfast order. Seemed like a money grab and management insisted the charge is well documented in the room
- [ ] Desk manager said he would send up the documents containing the tray charge - he did not. Desk manager explicitly asked what kind of juice I wanted, he did not send up any juice with the breakfast.
- [ ] 2nd floor ice machine dispenses no ice
- [ ] 2nd floor vending does not work with anything - cash, Apple Pay, physical Visa. Keeps saying transaction cancelled
Jamie
Stayed 4 nights in Dec 2024