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Mercure Norwich Hotel

4.0 star property

Photo gallery for Mercure Norwich Hotel

Property entrance
Meeting facility
Business centre
In-room safe, desk, iron/ironing board, free WiFi
Superior Suite, 1 Double Bed

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Laundry
  • Breakfast available
  • Housekeeping

Explore the area

Map
121-131 Boundary Road, Norwich, England, NR3 2BA
  • University of East Anglia
    ‪5 min drive‬
  • Norwich Cathedral
    ‪6 min drive‬
  • Carrow Road
    ‪9 min drive‬
  • Norwich (NWI-Norwich Intl.)
    ‪4 min drive‬

Room options

View all photos for Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 King Bed with Sofa bed

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 1 King Bed with Sofa bed

  • 24 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Single Beds

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Norwich

When you stay at Mercure Norwich Hotel in Norwich, you'll be in the business district, a 5-minute drive from Norfolk Broads and 5 minutes from University of East Anglia. .This eco-certified hotel is 0.9 mi (1.4 km) from Sweetbriar Marshes and 1.1 mi (1.7 km) from Hellesdon Hospital.

What's nearby

  • University of East Anglia - 5 min drive - 4.0 km
  • Norwich Theatre Royal - 6 min drive - 4.1 km
  • Norwich Cathedral - 6 min drive - 4.0 km
  • Market Place - 6 min drive - 4.3 km
  • Norwich Castle - 9 min drive - 6.1 km

Getting around

  • Salhouse Station - 11 min drive
  • Norwich (NWI-Norwich Intl.) - 4 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Woodcock Fish Bar - ‬19 min walk
  • ‪Chestnut Trees - ‬3 min drive
  • ‪Oaks Brewers Fayre - ‬4 min drive
  • ‪The Whiffler - ‬3 min walk

About this property

Mercure Norwich Hotel

Suburban hotel with a 24-hour front desk and a restaurant
Mercure Norwich Hotel offers 107 accommodations with safes and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Norwich hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Stay in one of 107 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and wedding services. Additional amenities at this hotel include a television in a common area and a banquet hall.
Enjoy international cuisine at Brasserie Restaurant, a brasserie which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are served on weekdays from 5:00 AM to 9:30 AM and on weekends from 5:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 5:00 AM and 9:30 AM and on weekends between 5:00 AM and 10:30 AM.
Brasserie Restaurant - This brasserie specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Buffet breakfast available for a fee 5:00 AM–9:30 AM on weekdays and 5:00 AM–10:30 AM on weekends: GBP 17.95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Brasserie Restaurant

Family friendly

  • Laundry facilities

Conveniences

  • ATM/banking services
  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Assistive listening devices available
  • Braille signage

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.95 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mercure Norwich
Mercure Hotel Norwich
Mercure Norwich
Mercure Norwich Hotel
Norwich Mercure
Norwich Mercure Hotel
Norwich Ramada
Ramada Norwich
Mercure Norwich Hotel Hotel
Mercure Norwich Hotel Norwich
Mercure Norwich Hotel Hotel Norwich

Mercure Norwich Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 129 out of 555 reviews
Rating 8 - Good. 199 out of 555 reviews
Rating 6 - Okay. 138 out of 555 reviews
Rating 4 - Poor. 61 out of 555 reviews
Rating 2 - Terrible. 28 out of 555 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Will

Stayed 1 night in Nov 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Ben

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Jenny

Travelled with partner
Liked: Staff & service
The location was good and ample parking. The property and facilities were however very dated throughout
Stayed 1 night in Nov 2024

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very comfortable stay, great location, friendly, helpful staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Angela

Stayed 1 night in Oct 2024

6/10 Okay

Timothy

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dated hotel
Hotel is clean, just very dated. Was expecting much more from a well known chain. For the amount paid was expecting something that had been improved since original construction. Can't say it is eco friendly as the whole time i was there the radiators were on full blast to make up for the fact that the single glazed old aluminum windows were drafty.
Stayed 1 night in Oct 2024

10/10 Excellent

Alan

Stayed 1 night in Oct 2024

10/10 Excellent

Bridget

Stayed 1 night in Sep 2024

8/10 Good

Zdenko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Gary

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Gareth

Liked: Cleanliness
Disliked: Property conditions & facilities
Firstly the staff werent aware of the reply to the email you sent. It looked really tired inside and out. The carpets were worn or stained. The bar carpet was rucked up. We ordered coffees and got called to the bar to collect them, whereas normally they would be brought to the table. My wife asked for vegan sausage and a runny egg, as all the eggs brought out were firm. The sausages were under cooked and the egg again was firm. We were very disapointed. Apart from being charged more per night and breakfast than was being charged on the day. You need to refurbish soon or you will miss out on people staying there on a regular basis.
Stayed 2 nights in Sep 2024

8/10 Good

Crismel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Gareth

Travelled with partner
Liked: Staff & service
Perfectly reasonable for a one or two night stay.
Stayed 1 night in Sep 2024

4/10 Poor

Ian

Disliked: Staff & service
Stayed 2 nights in Sep 2024

6/10 Okay

Benjamin

Stayed 1 night in Aug 2024

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service
It was a good trip to Norwich unfortunately the room in the hotel was very warm and i had the worst night
Stayed 1 night in Aug 2024

8/10 Good

Ciaran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff good breakfast
Stayed 1 night in Aug 2024

6/10 Okay

Dr. Sergio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Catherine

Liked: Staff & service, property conditions & facilities
The mercure’s rooms are comfortable, have air conditions, lovely bed, and Nespresso coffee in them. The staff were very friendly and helpful. To go into town in the evening you do need to use the cab service (details at reception) The hotel is an older building in an industrial estate.
Stayed 1 night in Aug 2024

6/10 Okay

Matthew

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My son and I booked this hotel, so we could access the pool and spa as advertised. Apparently on arrival, we were informed these are no longer in use !!
Stayed 2 nights in Aug 2024

10/10 Excellent

Gregory

Travelled with partner
Liked: Amenities
No lift for 1st floor
Stayed 2 nights in Jul 2024

6/10 Okay

Sarah

Travelled with group
Liked: Room comfort
Clean and tidy , food was ok bit short staffed in the evening o e member of staff doing the reception and the bar and the food was a bit over priced for what it was , was nice quiet hotel though and served its purpose
Stayed 1 night in Jul 2024

2/10 Terrible

Melvin

Stayed 1 night in Jul 2024

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was as we expected.
Stayed 1 night in Jul 2024