When you stay at Mercure Norwich Hotel in Norwich, you'll be in the business district, a 5-minute drive from Norfolk Broads and 5 minutes from University of East Anglia. .This eco-certified hotel is 0.9 mi (1.4 km) from Sweetbriar Marshes and 1.1 mi (1.7 km) from Hellesdon Hospital.
What's nearby
University of East Anglia - 5 min drive - 4.0 km
Norwich Theatre Royal - 6 min drive - 4.1 km
Norwich Cathedral - 6 min drive - 4.0 km
Market Place - 6 min drive - 4.3 km
Norwich Castle - 9 min drive - 6.1 km
Getting around
Salhouse Station - 11 min drive
Norwich (NWI-Norwich Intl.) - 4 min drive
Restaurants
McDonald's - 4 min walk
Woodcock Fish Bar - 19 min walk
Chestnut Trees - 3 min drive
Oaks Brewers Fayre - 4 min drive
The Whiffler - 3 min walk
About this property
Mercure Norwich Hotel
Suburban hotel with a 24-hour front desk and a restaurant
Mercure Norwich Hotel offers 107 accommodations with safes and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.
This Norwich hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Stay in one of 107 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and wedding services. Additional amenities at this hotel include a television in a common area and a banquet hall.
Enjoy international cuisine at Brasserie Restaurant, a brasserie which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are served on weekdays from 5:00 AM to 9:30 AM and on weekends from 5:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 5:00 AM and 9:30 AM and on weekends between 5:00 AM and 10:30 AM.
Brasserie Restaurant - This brasserie specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free self-parking on site
Food and drink
Buffet breakfast available for a fee 5:00 AM–9:30 AM on weekdays and 5:00 AM–10:30 AM on weekends: GBP 17.95 per person
1 restaurant
1 bar
24-hour room service
Restaurants on site
Brasserie Restaurant
Family friendly
Laundry facilities
Conveniences
ATM/banking services
Banquet hall
Free newspapers in reception
Front-desk safe
Reception hall
Guest services
24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Wedding services
Business services
Conference space
Meeting rooms
Outdoors
Terrace
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Assistive listening devices available
Braille signage
More
At least 80% of lighting from LEDs
Biodegradable coffee stirrers
Biodegradable drinking straws
Double-glazed windows
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property
TV in lobby
Room amenities
Bedroom
Bed sheets
Heating
Bathroom
Eco-friendly toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels
Entertainment
Digital channels
Flat-screen TV
Food and drink
Coffee/tea maker
Electric kettle
More
Connecting rooms available
Desk
Eco-friendly cleaning products provided
Iron/ironing board (on request)
LED light bulbs
Phone
Safe
Water-efficient showers only
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Payment types
Important information
Optional extras
Fee for buffet breakfast: approximately GBP 17.95 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
We should mention
This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Hotel Mercure Norwich
Mercure Hotel Norwich
Mercure Norwich
Mercure Norwich Hotel
Norwich Mercure
Norwich Mercure Hotel
Norwich Ramada
Ramada Norwich
Mercure Norwich Hotel Hotel
Mercure Norwich Hotel Norwich
Mercure Norwich Hotel Hotel Norwich
Mercure Norwich Hotel Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
We had a very comfortable stay, great location, friendly, helpful staff.
Hilary
Stayed 3 nights in Nov 2024
10/10 Excellent
Angela
21 Oct 2024
Angela
Stayed 1 night in Oct 2024
6/10 Okay
Timothy
Business traveller
10 Oct 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dated hotel
Hotel is clean, just very dated. Was expecting much more from a well known chain. For the amount paid was expecting something that had been improved since original construction.
Can't say it is eco friendly as the whole time i was there the radiators were on full blast to make up for the fact that the single glazed old aluminum windows were drafty.
Firstly the staff werent aware of the reply to the email you sent. It looked really tired inside and out. The carpets were worn or stained. The bar carpet was rucked up. We ordered coffees and got called to the bar to collect them, whereas normally they would be brought to the table. My wife asked for vegan sausage and a runny egg, as all the eggs brought out were firm. The sausages were under cooked and the egg again was firm. We were very disapointed. Apart from being charged more per night and breakfast than was being charged on the day. You need to refurbish soon or you will miss out on people staying there on a regular basis.
Gareth
Stayed 2 nights in Sep 2024
8/10 Good
Crismel
Business traveller
20 Sept 2024
Liked: Cleanliness, staff & service, room comfort
Crismel
Stayed 2 nights in Sep 2024
8/10 Good
Gareth
Travelled with partner
15 Sept 2024
Liked: Staff & service
Perfectly reasonable for a one or two night stay.
Gareth
Stayed 1 night in Sep 2024
4/10 Poor
Ian
12 Sept 2024
Disliked: Staff & service
Ian
Stayed 2 nights in Sep 2024
6/10 Okay
Benjamin
3 Sept 2024
Benjamin
Stayed 1 night in Aug 2024
6/10 Okay
William
Travelled with family
25 Aug 2024
Liked: Cleanliness, staff & service
It was a good trip to Norwich unfortunately the room in the hotel was very warm and i had the worst night
The mercure’s rooms are comfortable, have air conditions, lovely bed, and Nespresso coffee in them.
The staff were very friendly and helpful. To go into town in the evening you do need to use the cab service (details at reception)
The hotel is an older building in an industrial estate.
My son and I booked this hotel, so we could access the pool and spa as advertised.
Apparently on arrival, we were informed these are no longer in use !!
Matthew
Stayed 2 nights in Aug 2024
10/10 Excellent
Gregory
Travelled with partner
2 Aug 2024
Liked: Amenities
No lift for 1st floor
Gregory
Stayed 2 nights in Jul 2024
6/10 Okay
Sarah
Travelled with group
28 July 2024
Liked: Room comfort
Clean and tidy , food was ok bit short staffed in the evening o e member of staff doing the reception and the bar and the food was a bit over priced for what it was , was nice quiet hotel though and served its purpose