6/10 Okay
orieen
Travelled with family and small children
21 Aug 2024
Megasaray resort side is definitely not a 5* hotel as soon as you walk in everything looks perfect until you actually get to your room and see the facilites 90 percent of the reception staff can not speak even basic english and i found some of the reception staff very rude i asked for an iron sent to my room they said no i have to pay for cleaning service the rooms smelt of cigarettes after i stated i need a none smoking room due to my sons asthma then there was a problem with the balcony door not locking which we didnt feel safe so we asked can it be fixed they sent someone up who then confirmed he could not fix it we then asked to be moved which they said to us impossible because they have no rooms available i know this is a lie because hotels always keep spare rooms for emergencys it took 2 days in to finally get moved the spa area had a horrendous smell like sewege water so i did not use spa i normally stay in rixos tekirova now that hotel is a 5* never had an issue at rixos tekirova and i will never stay at Megasaray resort side again also expedia need to state it is not a 5* hotel because they are charging people as if it is and it is nothing like a 5* there has been many more issues with this hotel it really does need a revamp to be called a 5 star hotel
orieen
Stayed 7 nights in Aug 2024