Room was great, especially for the price paid! However, the first room we were placed in had gaps in the room door (to the outside) which not only could people see through, but would also let mosquitos through in the night. We asked to move rooms, as we did not wish to be bitten in the night, but were told there were no other rooms available. However, the hotel manager did arrange for us to stay in another room, the following day. The receptionist was helpful and knew his stuff about the local area (Angkor Wat etc). It did seem he was reading from a script though as when I asked him a question, that wasn't tourism related, he became confused very quickly. This may have been due to a language barrier. The air conditioning units seemed to struggle to cool the rooms, though after hitting the turbo button that seemed to do the trick. Breakfast provided was adequate. A few things weren't available on the menu, but what was available was tasty. The pool area was lovely, a real paradise, but we did find the pool itself to be a little "murky". It could do with more regular cleaning. Unfortunately we did not receive turnover service, on any of the nights, despite leaving a "clean my room" hanger on the room door. When we asked for new shower gel, the maid tried to find a spare in the bin of another room. Our room water was not replaced and when I asked for some water, I was told there was none and would have to come back the next day. A good room & resort let down by a poor service.