I stayed at Aerotel Singapore on 15/09 and had an appalling experience from start to finish! Upon check-in, I was suddenly asked to pay an extra $72 for my 2 kids. I had called in July and spoken to Paul or Peter, who assured me that it would be fine for my kids to share our bed – no mention of extra fees! When I tried to explain this to the front office staff, I was met with blank stares and zero help. Utterly unprofessional and unethical practice!
The room itself was a joke for the price. It was super warm – I had to request a fan, and while I appreciated getting one, when you’re paying $300 a night, you expect a functioning air-conditioning system. I don’t care if it’s “regulated by the airport” – this should be clearly advertised!
To make things worse, the bathroom smelled like bad drainage, and one of the plugs near the bed wasn’t working, leaving me with no choice but to charge my phone one by one. Completely unacceptable!
The only redeeming feature was breakfast, which was good – but even that couldn’t save this nightmare of a stay. This hotel is an absolute ripoff. I’ve stayed at the Crowne Plaza before, and trust me, that’s where you should go. Aerotel is only for desperate situations – I left fuming and will never stay here again!