2/10 Terrible
Hailey, Maidenhead
Travelled with partner, Travelled with group
16 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is under construction and we were not made aware of this by anyone prior to our stay. We booked 7 months in advance and our room wasn’t ready the first night. We stayed in a windowless room that had bugs and a horrible shower/sink/bathroom.
The bed and linens were atrocious. One top sheet, horrible pillows. Scratchy sheets and there was sand in the bed our first night , when it should have been freshly cleaned.
The pool was across the street and not clean nor updated. The spa is down the street, around the corner. Nothing is connected to the actual hotel.
Construction started every morning (except Sunday) at 7am. It was horrible and we did not get a good night’s sleep during our whole stay.
I’m usually a very positive person, I am not one to write negative reviews - this experience needed to be documented to let others know. The staff were nice, but had no ability to help us.
We had to move rooms the second day, to the room type we actually booked. They said our room would be ready at 2pm. We show up at 2pm; we were not allowed into the room until 2:45pm. We had an event at 4:00pm and it was very hectic to get ready / move our bags/ unpack/ etc.
I’m really disappointed with our stay. We have stayed at a different hotel in St. Paul’s Bay last year that was rated 3 stars and it was wildly nicer than this hotel.
Hailey
Stayed 4 nights in Oct 2024