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Crystal Palace Boutique Hotel

4.0 star property

Photo gallery for Crystal Palace Boutique Hotel

Lunch and dinner served
Exterior
Lobby sitting area
Lunch and dinner served
Lunch and dinner served

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Gym
  • Breakfast available
  • Parking available
  • Room service

Explore the area

View map
14 Shipka Street, Sofia, 1504
  • Place, Sofia University
    ‪1 min walk‬
  • Place, Alexander Nevski Cathedral
    ‪5 min walk‬
  • Place, National Palace of Culture
    ‪20 min walk‬
  • Airport, Sofia (SOF)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Executive Room

Executive Room

9.4 out of 10
Exceptional
(11 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, desk

Junior Suite

9.0 out of 10
Wonderful
(4 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Property grounds

Deluxe Suite

  • Sleeps 2

Executive Room

  • Sleeps 2

View all photos for Junior Suite

Property grounds

Junior Suite

  • Sleeps 2

Standard Room

  • Sleeps 2

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Front of property
Grand Hotel Sofia
  • Pet-friendly
  • Restaurant
  • Air conditioning
  • Gym
4.6 out of 5, Wonderful, 1,000 reviews
The price is AU$211
includes taxes & fees
16 Nov - 17 Nov
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About the area

Sofia

A stay at Crystal Palace Boutique Hotel places you in the heart of Sofia, steps from Sofia University and Doctors’ Garden. .This hotel is 0.5 mi (0.8 km) from Eagles' Bridge and 0.5 mi (0.9 km) from Borisova Gradina Park.

What's nearby

  • Sofia University - 1 min walk - 0.0 km
  • Bulgarian Parliament - 3 min walk - 0.3 km
  • Alexander Nevski Cathedral - 5 min walk - 0.5 km
  • Sofia Central Mineral Baths - 15 min walk - 1.3 km
  • National Palace of Culture - 20 min walk - 1.7 km

Getting around

  • Sofia Central Station - 15 min drive
  • Serdika Station - 19 min walk
  • Sofia Airport (SOF) - 15 min drive

Restaurants

  • ‪Фабрика ДЪГА 2.0 - ‬4 min walk
  • ‪Бирен бар Тони / Beer bar Tony - ‬2 min walk
  • ‪Вкусното Кебапче - ‬4 min walk
  • ‪The Place by chef Fipe - ‬4 min walk
  • ‪Timeless Café - ‬1 min walk

About this property

Crystal Palace Boutique Hotel

Hotel in Sofia with a 24-hour fitness center and a sauna
Crystal Palace Boutique Hotel offers 63 air-conditioned accommodations with minibars and laptop-compatible safes. LCD televisions come with cable channels.

Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 63 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Treat yourself with massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a sauna and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Grab a bite to eat at Crystal Palace, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 10:00 AM for a fee.
Featured amenities include limo/town car service, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 10:00 AM.
Crystal Palace - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Parking on site (BGN 40 per day)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; BGN 40 for adults and BGN 40 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Crystal Palace

Things to do

  • 24-hour gym
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2 meeting rooms

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2004
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day:
  • Fitness facilities
  • Sauna

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for BGN 60.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: BGN 2.50 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately BGN 40 for adults and BGN 40 for children
  • Airport shuttle fee: BGN 90 per person (one-way)
  • Self parking fee: BGN 40 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: BGN 60.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crystal Palace Boutique
Crystal Palace Boutique Hotel
Crystal Palace Boutique Hotel Sofia
Crystal Palace Boutique Sofia
Crystal Boutique Hotel Sofia
Crystal Palace Boutique Hotel Hotel
Crystal Palace Boutique Hotel Sofia
Crystal Palace Boutique Hotel Hotel Sofia

Reviews

Crystal Palace Boutique Hotel Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 151 out of 248 reviews
Rating 8 - Good. 81 out of 248 reviews
Rating 6 - Okay. 12 out of 248 reviews
Rating 4 - Poor. 1 out of 248 reviews
Rating 2 - Terrible. 3 out of 248 reviews

Reviews

10/10 Excellent

Robert H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well Located and Welcoming

A comfortable hotel well located for touring the capital. It sits across from a park and the street is quiet. The staff is friendly and helpful with recommendations. Breakfast is good though coffee service gets overwhelmed and though tasty, coffee is not terribly hot. The bar and lounge is quiet but service is great. The restaurant is comfortable with excellent service - the outside decking area is very pleasant.
Stayed 3 nights in Jul 2025

10/10 Excellent

Theodor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old classic hotel with excellent location, friendly staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and lovely staff.
Stayed 2 nights in Jul 2025

8/10 Good

Darlene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is close to the University of Sofia and located in a lovely neighforhood. The room was comfortable and quiet. My only problem involved the lack of air-conditioning one night, making it difficult to sleep. But, that was fixed by the following day.
Stayed 6 nights in Jun 2025

8/10 Good

Theodor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old classic style hotel with friendly staff
Stayed 1 night in Jun 2025

10/10 Excellent

Patricia

Liked: Staff & service
Great location and very comfortable rooms
Stayed 1 night in Jun 2025

10/10 Excellent

Deidree, Vienna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a business trip, really liked my spacious room with air conditioning, water kettle, complimentary mineral water, tea, and coffee, bathtub, stable password-protected WiFi, daily cleaning, good breakfast, restaurant on site, proximity to parks and my business event venue. Only minor issue was the safe wasn’t working. Highly recommended!
Stayed 3 nights in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the heart of Sofia - very classy with wonderful staff and accommodations. Convenient parking garage under hotel was perfect and the breakfast was quite tasty. I was able to venture around on foot to see the sights and enjoy some very delicious Bulgarian food (and even craft beer) - can't wait to return.
Stayed 1 night in May 2025

10/10 Excellent

Ronan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel, Fantastic staff

A fabulous hotel with fantastic, friendly staff. Ideal location just a metro stop from centre at Serdika. Would absolutely stay there again and recommend it highly.
Stayed 4 nights in Apr 2025

10/10 Excellent

Giorgio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel , clean and convenient. called a taxi to the airport at 4:00 AM and it was at the front door in five minutes.
Stayed 2 nights in Feb 2025

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Marlon

Stayed 1 night in Nov 2024

10/10 Excellent

T

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

OLEKSANDR, West Newton

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, downtown is in walking distance
Stayed 3 nights in Nov 2024

8/10 Good

Leslie

Liked: Staff & service, property conditions & facilities
Very comfortable bed. Nice bathroom.Two armchairs. I came down for breakfast at 9am and by this time the hot food was only lukewarm but there was a good choice of cereals and cakes.
Stayed 3 nights in Nov 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

10/10 Excellent

Vladislav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend the hotel and area
Stayed 1 night in Oct 2024

10/10 Excellent

LEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Jia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Lodewyk

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 6 nights in Jul 2024

10/10 Excellent

Kashif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well maintained and clean property. centrally located.
Stayed 1 night in Jul 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A superb location in the Doctors Garden area of Sofia. Great cafes and bars in the vicinity but quiet across the road from a well-kept park. Staff are very accommodating. Strongly recommended. Definitely my favorite hotel in Sofia.
Stayed 2 nights in Jul 2024

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and well located hotel

Stayed 2 nights in Jun 2024

6/10 Okay

Lubomir, Nokomis

Business traveller
Liked: Cleanliness, amenities
Hotel is getting worn down. Wonderful location and close to downtown
Stayed 2 nights in Mar 2024

10/10 Excellent

Gail

Stayed 4 nights in May 2024