2/10 Terrible
Tonya
Travelled with family
25 Aug 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The place was great decorated Tuscany style. Things to do including s’mores and outside movies. Here was the big problem!!! The Villa lost power, no electricity, which meant NO RUNNING WATER, because they were on a pump. you couldn’t even flush the toilet. This started in the night after we got there and lasted until we left!!! So , no showers for us, no breakfast, couldn’t charge our phones in the night, had to use a toilet that had no water , I have a medical issue that requires a devise that uses power!!!! These are all amenities that we pay for, but did not get any of it back. Do you think that they would offer us a little bit of our money back or maybe even a stay sometime in the future? NO!!!! WiFi never worked, the TV was glitching on and off until we lost complete power. The only thing the front desk person said is “I hope you like camping and handed up a mini lantern” THEY NEVER OFFERED ANYTHING BACK TO US, besides there so called funny comment. After taxes it cost almost $400.00 for ONE night and didn’t get use any amenities including the toilet.
Tonya
Stayed 1 night in Aug 2024