We stayed 5 nights in room 325 of this excellent hotel. The room from the large balcony was absolutely breathtaking. All the staff were very friendly and the Reception staff were particularly helpful with any queries - I booked our Pompeii/Vesuvius trip with them, which was excellent. I requested a kettle and it arrived efficiently! Nothing was too much trouble for them.
The hotel courtesy bus to Sorrento is excellent and essential - we walked it once but, in the heat, it is hard work! The pool is lovely and there were always enough sun beds. The pool staff were so kind, helping a disabled guest in and out of the pool with great care. We were “breakfast only” and that was fine. We have had better 4 star hotel breakfasts with eggs/omelettes etc being cooked in front of you - but it was ok. We did a ferry trip to Capri which was good. Be aware that the Sorrento to Positano bus is crazy busy on a Saturday! Think its quite busy most days but we tried on a Saturday. Each half hourly bus holds 50 passengers and when we arrived at the bus station, there was probably 200 people already waiting in the queue in the heat, so we were told we wouldn’t get on a bus for 2 hours!! We decided not to bother and, if we had read this fact anywhere, we would have tried on a weekday instead!
We would highly recommend this beautiful hotel and, for sure, all the friendly and helpful staff, - including porters, cleaners and everyone - really make your holiday perfect!