10/10 Excellent
lauren
Travelled with family
3 Sept 2024
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast and food at this hotel are exceptionally good. The location is also wonderful: the marina is walkable but far enough to feel separate and the beautiful beach could not be closer. Unfortunately the hotel is a bit let down by the bar and staff. It’s never staffed so difficult to get a drink and at dinner the only option to eat is inside a room with curtains to close off the beautiful view. We took our plates to sit outside (with permission) and this made it next to impossible to then get drinks. Reception staff are sympathetic but won’t pass so much as a glass out from the bar when there is no one is around, I suspect because they are equally frustrated. There is a shop under the hotel that is cheaper than a bar but more expensive than a normal supermarket and most people then just get cans or bottles from there and bring takeaway to the side of the pool. This is understandable and ok but not what you’d expect to get at a 4* hotel. The views from our room were incredible (504) and we had a duplex which was for 3 of us but could easily fit a family of 5 or even 6 (2 bathrooms and lots of space). The hotel
Pool was shut for our first day which was very disappointing but staff didn’t seem empowered to do anything - an offer of a complimentary drink voucher or even a sense of apology would have gone a long way.
lauren
Stayed 6 nights in Aug 2024