Well, I received a room right next to the Lobby extremely loud most of the time, I tried to upgrade none available, No mini fridge, no microwave, I asked a young employee if he could put a ice pack in the freezer, he put in fridge, I asked the same person the next evening if he could make sure it went into the freezer, he stated I did that for you yesterday, I said I just want to make sure it goes in the freezer, nope it went in the fridge again.the 2nd employee who retrieved it for me stated the freezer is next to the fridge, anyway I will not be staying there again, I travel a lot and have never had a room with no mini fridge