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Comfort Inn & Suites

2.5 star property

Photo gallery for Comfort Inn & Suites

Indoor pool
Lobby sitting area
Lobby
Pillow-top beds, blackout curtains, iron/ironing board, free WiFi
Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Laundry
  • Parking included
  • Air conditioning

Explore the area

Map
106 Capital Drive, West Springfield, MA, 01089
  • Olympia Ice Center
    ‪1 min walk‬
  • Big E
    ‪5 min drive‬
  • Holyoke Mall
    ‪5 min drive‬
  • Springfield, MA (CEF-Westover Metropolitan)
    ‪18 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 27.00 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • 27.00 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Candlewood Suites West Springfield by IHG

  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
4.2 out of 5, Very good, (651)
The price is AU$223
for 1 room
includes taxes & fees
25 Feb - 26 Feb
Candlewood Suites West Springfield by IHG

About the area

West Springfield

With a stay at Comfort Inn & Suites in West Springfield, you'll be within a 10-minute drive of MassMutual Center and MGM Springfield. .This hotel is 8 mi (12.9 km) from Six Flags New England and 5.1 mi (8.1 km) from Naismith Memorial Basketball Hall of Fame.

What's nearby

  • Big E - 5 min drive
  • Baystate Medical Center - 6 min drive
  • MassMutual Center - 7 min drive
  • MGM Springfield - 8 min drive
  • Naismith Memorial Basketball Hall of Fame - 8 min drive

Getting around

  • Springfield Union Station - 7 min drive
  • Bradley Intl. Airport (BDL) - 29 min drive

Restaurants

  • ‪Wood-N-Tap - ‬20 min walk
  • ‪Panera Bread - ‬3 min drive
  • ‪Rumbleseat - ‬6 min drive
  • ‪Starbucks - ‬13 min walk
  • ‪Chili's Grill & Bar - ‬12 min walk

About this property

Comfort Inn & Suites

Hotel in West Springfield with a 24-hour front desk and an indoor pool
Comfort Inn & Suites offers 75 accommodations with complimentary newspapers and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a hot tub are on site.
Make yourself at home in one of the 75 guestrooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have showers and hair dryers.
Enjoy recreational amenities such as an indoor pool and a hot tub. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site

Food and drink

  • Coffee/tea in a common area

Things to do

  • Indoor pool
  • A hot tub

Family friendly

  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool hoist on site
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • Fireplace in reception

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008023250
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn West Springfield
Comfort West Springfield
Comfort Inn Suites
Comfort Inn & Suites Hotel
Comfort Inn & Suites West Springfield
Comfort Inn & Suites Hotel West Springfield

Comfort Inn & Suites Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 255 out of 792 reviews
Rating 8 - Good. 264 out of 792 reviews
Rating 6 - Okay. 152 out of 792 reviews
Rating 4 - Poor. 89 out of 792 reviews
Rating 2 - Terrible. 32 out of 792 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jan

Travelled with family
Nice quiet location, easily accessible to shopping and dining.
Stayed 5 nights in Oct 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Just needs updating
Stayed 1 night in Nov 2024

6/10 Okay

Diane

Travelled with family
Liked: Cleanliness
Over priced weekend rate The jacuzzi was excellent but the rest was mediocre Breakfast was good. Should run layet3thsn 9am onweekends.
Stayed 3 nights in Oct 2024

6/10 Okay

Shaneice

Disliked: Property conditions & facilities
Hot tub
Stayed 4 nights in Oct 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that we had a very pleasant stay. I wish that it could’ve been longer so that we could’ve used the pool though. I was impressed with the staff and how committed they were to doing a good job!
Stayed 1 night in Oct 2024

6/10 Okay

roger

Stayed 2 nights in Oct 2024

8/10 Good

Asif, Mansfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located off 91 ! Would stay there again
Stayed 1 night in Oct 2024

10/10 Excellent

Deirdre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check in and for morning breakfast were friendly and wonderful.
Stayed 2 nights in Oct 2024

2/10 Terrible

laura

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

laura

Disliked: Cleanliness, property conditions & facilities
Stayed 20 nights in Sep 2024

4/10 Poor

Caitlin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was dirty, shower had mold, stains on the sheets. Fine for one night, but wouldn’t stay again.
Stayed 1 night in Oct 2024

10/10 Excellent

terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Sarah

Stayed 1 night in Sep 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay
Stayed 2 nights in Oct 2024

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Key card kept turning off and vending machines out of date
Stayed 2 nights in Oct 2024

8/10 Good

Deborah

Travelled with family
Liked: Property conditions & facilities
Unacceptable: Room 222
Did not work in Room 222 in West Springfield, MA: TV remote, room phone, wall light between beds. Unacceptable! Pool & hot tub are exceptional! Personnel strength exceptional. Will see how breakfast is in the morning…
Stayed 1 night in Oct 2024

10/10 Excellent

Alex

Everything was very nice
Stayed 2 nights in Oct 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

6/10 Okay

Kathleen

Travelled with group
Room was ok ! No liquid dish detergent , no utensils, and only 1 regular coffee. I tried what appeared to be drawers and cabinets but they did not open! Dish washer didn’t appear to work. Put dishes in and turned on but never cleaned them. Dishes and such were not real clean when we went to use them. Curtains were off their hooks and counter was sticky. Our room w as close to the ice machine and staff rooms. Ice machine didn’t bother us as we knew it was there but what did definitely bother us is at 6 AM is when the staff came in how LOUD they were! Breakfast on Sunday was until 9 but the staff was very eager and did start to close down and clean before 9. There still were people eating!!!!! I realize the staff has to start working but they need to quiet down!!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Dino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Melissa

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property was pretty dingy. The first room had black mold in the bathroom. We were offered an upgrade to a suite with wallpaper that was falling down and furniture that looked in very used condition.
Stayed 1 night in Sep 2024

8/10 Good

JAMES M

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was better than most motel offerings.
Stayed 2 nights in Sep 2024

10/10 Excellent

william

Stayed 1 night in Sep 2024