See all properties
Save

Quality Inn West Springfield

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quality Inn West Springfield

Lobby
Seasonal outdoor pool
Exterior
Asian cuisine
Lobby sitting area

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • Breakfast included
    Breakfast included
  • Parking included
    Parking included
  • Gym
    Gym
  • Laundry
    Laundry

Explore the area

Map
1150 Riverdale St, West Springfield, MA, 01089
  • Olympia Ice Center
    8 min walk
  • Big E
    3 min drive
  • Holyoke Mall
    4 min drive
  • Springfield, MA (CEF-Westover Metropolitan)
    18 min drive

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Best Western Springfield West Inn
Breakfast included
Parking included
Free WiFi
Air conditioning
4.0 out of 5, Very good, (1002)
The price is AU$166
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Best Western Springfield West Inn

About the area

West Springfield

In the heart of West Springfield, Quality Inn West Springfield is within a 5-minute drive of Olympia Ice Center and Big E. .This golf hotel is 2.1 mi (3.5 km) from Holyoke Mall and 4 mi (6.4 km) from Eastern States Exposition.

What's nearby

  • Olympia Ice Center - 8 min walk - 0.8 km
  • Big E - 3 min drive - 2.9 km
  • MassMutual Center - 6 min drive - 7.2 km
  • MGM Springfield - 6 min drive - 7.3 km
  • Eastern States Exposition - 6 min drive - 6.5 km

Getting around

  • Springfield Union Station - 6 min drive
  • Bradley Intl. Airport (BDL) - 27 min drive

Restaurants

  • ‪Wood-N-Tap - ‬13 min walk
  • ‪Panera Bread - ‬14 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Chili's Grill & Bar - ‬9 min walk
  • ‪Olive Garden - ‬13 min walk

About this property

Quality Inn West Springfield

Hotel with free breakfast, a quick walk to Olympia Ice Center
Quality Inn West Springfield offers 114 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 114 guestrooms featuring refrigerators and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Enjoy a satisfying meal at Tokyo Asian Cuisine Resta serving guests of Quality Inn West Springfield. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in West Springfield? This hotel has 600 square feet (56 square meters) of space consisting of conference space and 3 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Tokyo Asian Cuisine Resta - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.

Languages

Chinese (Mandarin), English, Hindi, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • 1 restaurant

Restaurants on site

  • Tokyo Asian Cuisine Resta

Things to do

  • Fitness centre
  • Seasonal outdoor pool
  • Shopping centre
  • Ziplining

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (600 square feet)
  • Meeting rooms - 3

Outdoors

  • Terrace
  • Vineyard

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Handrails in stairwells
  • Pool hoist on site
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 12.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 12.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0009643250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September

Property is also known as

Quality Inn West Springfield
Quality West Springfield
Quality Inn West Springfield Hotel
Quality Inn West Springfield West Springfield
Quality Inn West Springfield Hotel West Springfield

Quality Inn West Springfield Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 296 out of 1000 reviews" "
Rating 8 - Good. 262 out of 1000 reviews" "
Rating 6 - Okay. 194 out of 1000 reviews" "
Rating 4 - Poor. 128 out of 1000 reviews" "
Rating 2 - Terrible. 120 out of 1000 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Stayed 1 night in Aug 2024

10/10 Excellent

Rami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Richard D

Disliked: Cleanliness
Pet area unsatisfactory. Excluded floor one because it was used as halfway house for recently released incarnated individuals.
Stayed 2 nights in Aug 2024

6/10 Okay

Edward

Liked: Staff & service
Stayed 1 night in Aug 2024

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Khanh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, affordable, breakfast.
Stayed 1 night in Aug 2024

2/10 Terrible

Krista

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This hotel is housing people long term. It is dirty, feels unsafe, run!
Stayed 1 night in Aug 2024

6/10 Okay

Sonia

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Our recent stay at presented a mix of positive and negative experiences. The bed was comfortable, the AC worked efficiently, and the in-room amenities of a microwave, coffee maker, and fridge were convenient. However, there were several areas where the inn fell short. The breakfast options were disappointing, particularly with a malfunctioning waffle maker. The pool area lighting was inadequate, and access was inconvenient. The bedroom lighting controls were confusing, and the room itself showed signs of wear and tear with a damaged tissue box and rusty shower door. While we appreciated the in-room amenities, the lack of card payment options for vending machines was an inconvenience. We believe these issues could be easily addressed to improve the overall guest experience.
Stayed 1 night in Aug 2024

2/10 Terrible

Alfredo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Kristy

Liked: Staff & service
Maybe a room on the non-freeway side would be less noisy.
Stayed 1 night in Aug 2024

8/10 Good

Shawn

Travelled with family
Liked: Property conditions & facilities, room comfort
Everything was ok but i have been to a few hotels and none have a comfortable chair in the rooms it's sad.
Stayed 1 night in Aug 2024

2/10 Terrible

Dhananjay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clumsy, humid
Stayed 1 night in Aug 2024

6/10 Okay

Nicholas

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
visit the room before staying
The Hotel is pretty worn. Our first room was discusting, stains on the carpet, cigarette burns, dripping stains on the walls, all the furniture was damaged, wallpaper was ripped, bath had some sort of carpet at the botom that was coming off, the bathtub had been repainted and was scaling. We complained and were moved to the 3rd floor where the room was not as bad.
Stayed 2 nights in Aug 2024

2/10 Terrible

Sean

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We actually didn’t even stay there because we felt unsafe. Unfortunate because we lost all the money. The hotel was NOT as advertised. We stayed at a Fairfield about 10 minutes away instead. I would not recommend this Quality Inn to anyone.
Stayed 1 night in Aug 2024

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very helpful.
Stayed 1 night in Aug 2024

4/10 Poor

ROBERT

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at check-in was very helpful at providing directions for me as I was in the area to attend a family wedding.
Stayed 1 night in Aug 2024

10/10 Excellent

Pamela

Travelled with family
Excellent service
Stayed 2 nights in Jul 2024

4/10 Poor

Susanna

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
We were given the wrong room at a late check-in. Had a very long walk back to front desk. The 2nd night the room key didn't work and hd to go all the way back to front desk again to reprogram the cards. Very old hotel, noisy, bad smells.
Stayed 2 nights in Jul 2024

8/10 Good

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great Spot for the Six Flags Ten Minutes away theres a few good spots to eat just outside the hotel Overall a good experience check in was quick rooms were updated and clean
Stayed 2 nights in Jul 2024

4/10 Poor

Sean

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The property outside was very dirty liter all over the place. Inside the hotel had a very musty smell the room itself was not the cleanest and had dirt and crumbs on the table and tv stand. Also when checking in the clerk at the check in desk tried to charge my card for the full price of the room after I had already paid for the hotel and was very rude and pushy saying that I could not have paid ahead after showing my bank transactions showing the charge for the price of the room Would not recommend this hotel to anyone
Stayed 1 night in Jul 2024

6/10 Okay

Jennifer

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Property was ok Needs to be updated Wallpaper was falling off the wall in bathroom Could have been cleaner
Stayed 1 night in Jul 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024