To start positively, most staff members we encountered was very polite and courteous. The check-in process was smooth and easy. The hotel provided a free shuttle to the Hollywood Casino Amphitheater, which was an added bonus we were unaware of.
Now the less than great: The smell of the property was far less than pleasant. The property appeared to be in the middle of renovation, which is fine, but it was messy. The garbage cans were piled up on both the main level and our level. You’re provided a small trash can inside the room, but no trash in the bathroom. (This would be nice for feminine products, etc) When we were walking toward our room, there was a shower curtain sat in the hallway, and a dead cicada by the door near the elevator. We went to our concert, returning around 10:30PM. The trashes were not emptied, which is understandable due to the concert. We left and returned around 1:30AM, and the trashes were (more) full. Shower curtain and cicada were still chillin’ in the hall. We got to our room and both of our keys were deactivated. We went to the desk and the attendant, who was down the hall, asked for my ID. I took my wallet out and struggled getting my card out, as one often does. She asked me to simply show her, which I did. She then took my wallet and went down the hall. This was bizarre. When we returned to the room, we discovered that the sheets, pillow, and comforters were very stained. It made for an uneasy nice of rest. The was, overall an unpleasant stay.