2/10 Terrible
breanna
Travelled with family
22 Sept 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My stay at Home2 Suites by Hilton in Largo, Florida, was a nightmare that overshadowed a joyful wedding celebration. I booked two rooms—one for my husband and me from September 19 to 22, and another for the makeup artist from September 20 to 21. Unfortunately, the experience was ruined by miscommunication and unprofessional behavior from the staff.
Check-in on September 19 went smoothly, but on September 20 at 4:41 PM, I approached the front desk to check in the second room. Front desk male 1 was confused and indifferent despite my clear explanation, assuring me the artist could check in upon arrival.
When the artist arrived late at 11 PM due to weather delays, she was met with hostility. Front desk male 1 denied her check-in, claiming no reservation existed. When I gave my room number, the situation escalated.
The general manager intervened but refused to check in the artist unless I came downstairs. She then accused the artist of smelling like marijuana—a baseless and racially motivated claim. After much back-and-forth, I convinced her to allow the artist to return at 4:30 AM.
When the artist returned, front desk male 2 apologized for the previous night’s ordeal. This experience left me shaken and forced to pay for a room the artist couldn't use. I hope management addresses this behavior to prevent future issues.
breanna
Stayed 1 night in Sep 2024