4/10 Poor
Jasmine
Travelled with family
27 Sept 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
For a hotel with such great reviews when I was booking my trip, I was disappointed on arrival to find how unaccommodating the staff were. The breakfast options were basic which was expected, however it was obvious from day one that the usual condiments like salt and pepper packets were inadequate. In addition, the staff present did not speak English enough to understand what was being asked when asked for these items. I found the property to be clean, both inside and out. The swimming pool is located in the front, visible from the parking area and main entrance, which I found could be more welcoming if there were more privacy provided. Also, for some reason the hotel wrongly charged me an extra $100 for dirty linens after I checked out. I had housekeeping inside the suite each of my 5 day stay during which time the suite was straightened up reusing the same linens without any visible signs of damage. Yet somehow, even though I physically walked through a final time to make sure everything was inorder before checking out, as I have always done over the past twenty plus years of vacationing, I ended up with the unjust and ridiculous charge for dirty linens of all things. I initially chose this location because of its convenience to family but I regret this decision now.
Jasmine
Stayed 5 nights in Jul 2024