DoubleTree by Hilton Sterling - Dulles Airport Reviews
Reviews
8.6
Excellent
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Tissues in bathroom were not refreshed. Complementary water was not provided.. Room had a musty odor. inaccurate billing charged for room service that was not used or ordered for any reason. With zero management available to help me with the billing issue because management is not available in until 2 PM.
We stayed there before we had to fly out of Dulles and it says they provide a shuttle bus to the airport but if you have an early flight you can’t get on shuttle bus till 6:00am. So we had to Uber to the airport which cost about $30 and when we were ready to be picked up from the airport the shuttle bus never came so we had to Uber back to the hotel. And parking your car at the hotel was cheaper than parking at the airport. Rooms were clean!
rooms were old/needd update. difficult time navigating the TV as we don't have direct TV. Breakfast was awful. very very disappointed as the price was over $200/night
Robert
Stayed 2 nights in Oct 2024
8/10 Good
tricia
Business traveller
13 Oct 2024
Liked: Cleanliness, room comfort
One rude person
The only issue we had was when we went to get breakfast the employee acted very rude while retrieving our name and room number. Then when we wasn’t on her list she said “ well your not on my list so it’s going to cost you $17.95 per person”.I showed her our booking itinerary. She then said” I have to check with the front desk”. All the while expressing an attitude as if we was doing something wrong. There was between 20-30 people present. She should have approached us in a different manner.
Check in was great. Dead bugs in toilet along with pink mold. Toilet broken but not discovered until into the night. Had to use lobby bathroom. Staff unwilling to assist due to 3rd party billing. Old run down rooms, used to be nice place. Asked for refund they said ask Hotels.com
This facility does not offer a 24 hr airport shuttle as was indicated on hotels.com. Their shuttle service stops at 10 pm; which meant we had to incur an additional $25 taxi charge. In addition, the “free breakfast”, as was indicated in their service listings, is $18/person. Something that is not mentioned or posted prior to sitting down to eat.