2/10 Terrible
Dion
Travelled with family
20 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Dishonest - FAMILIES BEWARE
Travelling as a family with two children, we chose this hotel because it advertises a swimming pool for guests to "pootle around" and invites visitors to "bring the kids" on the website. Hotels.com has lovely photos of the pool, and as our only family break of the year we wanted somewhere we could swim together.
On arrival we were informed that there are severe restrictions for family use of the pool.
Families with a child under the age of 16 can only use the pool for a very small part of the day - and only at set times (9-10am and 4-6pm). In other words, guests have to adjust their schedule (not possible for us) to suit the hotel, and time in the pool is restricted.
Do not book this hotel if you are a family wishing to swim.
Neither websites of Hotels.com or the hotel make this clear. The "Restrictions" say that children under 16 in the spa must be accompanied by an adult.
What the restrictions do not say on hotels.com is that children cannot be in the pool, even with an adult. I was asked to leave with my child at 10.05am (and then creepily followed by a staff member as I showed my son around the other facilities and gym - also offlimits for a sporty 13 year old).
Other negative
- we arrived late after long journey and were checked into a dirty room with faulty electrics
- staff unwilling to acknowledge the websites are dishonest and misleading
- £25 per dog is a rip off and effectively a tax on pets (there is additional £75 cleaning deposit which is refunded).
Dion
Stayed 1 night in Oct 2024