The hotel is in a great location with easy access to all that Gamla Stan has to offer. You can easily walk to all the local attractions and restaurants, as well as being very central for the other areas like Norrmalm, Sodermalm and Ostermalm.
The hotel is clean and the breakfast buffet is excellent, with a wide selection of hot and cold options, all well prepared and cooked.
However, the biggest disappointment was the room itself. For a four star hotel, we would have expected a lot more, especially compared to other hotels we have stayed at. Although it was very clean, it was lacking even the basic facilities. There wasn't a single piece of storage in the room, no wardrobe or chest of drawers or even a shelf. There was a small desk with no drawers and a tiny coffee table. We had to live out of our suitcases for the four nights we stayed. There was no safe or minibar in the room and when we tried to call reception on the room phone, there were no instructions and 0 or 1 failed to connect. There was no information pack about the hotel and its facilities or the attractions of Stockholm, so we had to work everything out for ourselves.
The bathroom was clean but very small and reminded me more of one from a hostel rather than a four star hotel. No shower cubicle or curtain and it soaked the whole floor and toilet every time it was used. There were no bottles of toiletries, just dispensers for cheap shower gel and hair conditioner, not even separate shampoo.