Upon arrival and check in at 9:00 pm I was told the restaurant was closed, but I could purchase a pizza snack at the 17th floor bar. When arriving the bar, I was told they had no pizza (had no received their supplies for a couple of days)? I asked the front desk clerk about walking to a neighborhood restaurant, but he played with the computer screen too long with no results, so I walked away. I exited the hotel to look for a restaurant, but instead found a grocery store (and purchased a beer and a sandwich). I couldn't use my cellphone map app because I had no WiFi. Attempted numerous times to get WiFi by asking the desk clerks for assistance, but to no avail (the only stop on my Scandinavia trip of 10 days that WiFi was not available)? As I checked out, I told one of the same clerks that tried to help me the day before that Free WiFi was stated in the amenities for the hotel, but I never received? Also, when entered my room, there were no hand or bath towels in the bathroom? So I had to go back to the front desk to request? A guest had to give me instructions on how to scan my room key to get the door to the hallway to my room to open (no signs displayed or hotel employees around, except to go back to the front desk? The guest was with his child when he realized my frustration with the scan and wanted to help me!