Don't stay here!! I had an absolute horrible stay. The hotel itself has great location, and the room was tiny but ok. However, I was sitting in bed after breakfast and I found a bug crawling around in the bed. I immediately grabbed my stuff (worried it being a bed bugs) and told the hotel. The receptionist was completely clueless, didn't apologise or offer me a new room or anything. She offered to change the sheets and after about 20 min offered a new room. I said I wanted a refund as I did not want to stay here anymore.
I tried to explain how bad this is, specially if it's bed bugs and that they'd have to sanitise the whole hotel. She still didn't understand (seems crazy to me when working in a hotel) and didn't apologise and all she said was that she don't think I can get a refund and that she couldn't get hold of the manager.
I then left the hotel and had to pay a lot to stay in another one. I've now spent 3 weeks trying to get hold of them via hotels.com and it's been near impossible getting hold of the manager. They eventually did and denied a refund. So I had to pay for the full two nights, whereas one night I didn't stay and one I obviously had bugs in the bed.
On top of this the breakfast was really bad. When I arrived around 9.30, you could tell everything has been there for ages. Nothing was on ice blocks, the juice, yoghurt everything was warm. It honestly looked so un fresh I didn't want to eat anything.
Horrible!