When I made my reservation, I stated that I would be arriving late. I show up, the door is locked, no one answering the phone on the wall to gain access to the hotel, just happened to see an employee walking through the lobby that yelled through the doors that they are fully booked.
I said that I have a reservation, she lets me in and takes a long time finding my booking. Had to mention multiple times that they marked my booking as a no show, here I’m thinking she’s going to tell me that I can’t check in after driving close to six hrs.
Finally able to check in, wasn’t told about any of the hotel features.