Manager Donna is fabulous!
The room suited my needs very well, unfortunately the microwave didn't work, bit of a pain with a bub. The Wifi was intermittent, & I couldn't get mobile phone service, & the lack of information regarding room service (no information other than "restaurant hours" - no menu for breakfast, delivery times etc) & the restaurant (outside sandwich board has different info to their website) was disappointing & confusing.
Access to the room, down a flight of stairs and 4 steps up inside the room was challenging as I have mobility disability, but in fairness to the hotel, I had not mentioned this at booking as it's listed as all-abled access.
There are teething issues, but as I said, Donna is great and very willing to make things happy and comfortable for guests.