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Somerset Emerald City Suzhou

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Somerset Emerald City Suzhou

Lobby
1 Bedroom Premier Twin
City view
Minibar, in-room safe, desk, blackout curtains
Premier 1 Bedroom Twin | Room amenity

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Washer
  • Parking included
  • Housekeeping
  • Kitchen
  • Air conditioning

Explore the area

Map
No 436 Changjiang Road Suzhou New Distri, Suzhou, Jiangsu, 215011
  • Lingering Garden
    3 min drive
  • Hanshan Temple
    5 min drive
  • Shantang Street
    7 min drive
  • Wuxi (WUX-Shuofang)
    37 min drive

Room options

View all photos for One Bedroom Premier Suite

Minibar, in-room safe, desk, blackout curtains

One Bedroom Premier Suite

  • 76 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Premier Suite

Minibar, in-room safe, desk, blackout curtains

Studio Premier Suite

  • 40 sq m
  • Studio
  • City view
  • Sleeps 2
  • 1 Queen Bed

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Lobby

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4.6 out of 5, Wonderful, (35)
The price is AU$103
for 1 room
includes taxes & fees
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About the area

Suzhou

With a stay at Somerset Emerald City Suzhou in Suzhou (Huqiu District), you'll be a 5-minute drive from Hanshan Temple and 7 minutes from Shantang Street. .This luxury aparthotel is 5.9 mi (9.4 km) from Suzhou Museum and 6.1 mi (9.9 km) from Humble Administrator's Garden.
View more Aparthotels in SuzhouOpens in a new window

What's nearby

  • Lingering Garden - 3 min drive
  • Hanshan Temple - 5 min drive
  • Shantang Street - 7 min drive
  • Suzhou Museum - 10 min drive
  • Humble Administrator's Garden - 10 min drive

Getting around

  • Heshan Station - 7 min walk
  • Suzhou New District Railway Tram Stop - 18 min drive
  • Shanghai Pudong Intl. Airport (PVG) - 128 min drive

Restaurants

  • ‪干锅演义 - ‬7 min walk
  • ‪番茄主义 - ‬7 min walk
  • ‪大风车味庄 - ‬7 min walk
  • ‪统领歌城 - ‬7 min walk
  • ‪维多利亚港湾酒吧 - ‬6 min walk

About this property

Somerset Emerald City Suzhou

Luxury Suzhou aparthotel in Huqiu District with free parking
Somerset Emerald City Suzhou offers 215 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and DVD players. LCD televisions come with satellite channels. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include minibars and safes. Housekeeping is provided daily.

Recreational amenities at the aparthotel include a fitness center.
Make yourself at home in one of the 215 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Wired and wireless internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this aparthotel include gift shops/newsstands and a banquet hall.
At Somerset Emerald City Suzhou, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Somerset Emerald City Suzhou has a restaurant on site.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Family friendly

  • Children stay for free (see details)

Kitchen

  • Fridge
  • Stovetop
  • Microwave
  • Water dispenser
  • Coffee/tea maker
  • Electric kettle
  • Cookware/dishes/utensils
  • Toaster

Dining

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: CNY 68 per person
  • 1 restaurant
  • 1 bar
  • Minibar
  • Coffee/tea in a common area

Bedrooms

  • Bed sheets provided

Bathrooms

  • Combined shower/bath
  • Rainfall shower head
  • Bidet
  • Free toiletries
  • Toothbrush and toothpaste
  • Slippers
  • Towels provided
  • Dressing gowns
  • Hairdryer

Living spaces

  • Dining room

Entertainment

  • LCD TV with satellite service
  • DVD player

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room
  • Business centre
  • Desk

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 137
  • Soundproofing
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible public bathroom
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk

Location highlights

  • In the business district
  • In the entertainment district

Things to do

  • Fitness centre

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 215 rooms
  • 15 floors
  • 1 building
  • Comprehensive food waste policy
  • No plastic coffee stirrers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 68 per person
  • Airport shuttle fee: CNY 650 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

We should mention

No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Somerset Emerald
Somerset Emerald City Suzhou
Somerset Emerald Hotel
Somerset Emerald Hotel Suzhou City
Somerset Emerald City Suzhou Aparthotel
Somerset Emerald Aparthotel
Somerset Emerald City Suzhou Suzhou
Somerset Emerald City Suzhou Aparthotel
Somerset Emerald City Suzhou Aparthotel Suzhou

Somerset Emerald City Suzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 69 out of 154 reviews" "
Rating 8 - Good. 72 out of 154 reviews" "
Rating 6 - Okay. 10 out of 154 reviews" "
Rating 4 - Poor. 1 out of 154 reviews" "
Rating 2 - Terrible. 2 out of 154 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.8/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Rhys

Travelled with group
Liked: Room comfort
Great Location hotel
Simple room with nice housekeeping services. Location was great, with a lot of food and a shopping mall beside it.
Stayed 2 nights in Mar 2024

10/10 Excellent

Cheung Wa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean well-equiped hotel located conveniently in a shopping complex
Stayed 3 nights in Feb 2024

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

KAR HEONG

Business traveller
Liked: Staff & service, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Good and comfortable. Will stay again
Stayed 4 nights in Jul 2019

8/10 Good

Andrew, Singapore

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
This hotel is right next to Emerald City Mall and the walking street. Great location with lots of good restaurant and amenities. Lots of areas to shop and dine. Great Location!!
Stayed 2 nights in May 2019

8/10 Good

KAR HEONG

Liked: Staff & service
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good standard great location
Business
Stayed 4 nights in Jan 2019

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Oct 2018

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip to Suzhou
Great with Mall and other facilities in close proximity.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Convenient location
Stayed 1 night in Jul 2018

8/10 Good

CC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
Good location which is 1KM away from the MRT station. Located near the food street and shopping mall. No problem to find food or restaurants for dinning. Good for both business or leisure.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable
We were surprisedthat this hotel was in a shopping centre but in the end it worked out fine. We caught up with laundry which is handy mid vacation.
Stayed 3 nights in Apr 2018

6/10 Okay

Vadim

Liked: Cleanliness, room comfort
Suzhou Somerset spring 2018.
Clean enough. Nice gym. Basic breakfast. Pure wifi, hardly works in busy hours. Nice surrounding area.

8/10 Good

Andrew , Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious room because I got a Suite.
I always stay at this hotel when I am in Suzhou, because there are many good Restaurants and amenities stores around the Somerset Emerald Hotel. Most important, it belongs to the Ascott Group.
Stayed 1 night in Apr 2018

10/10 Excellent

Andrew E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great area
Very good hotel. Good balcony. Excellent breakfast. Next to shopping mall. Plenty of restaurant. Convenient store nearby. Cannot ask for a better location.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good will definitely stay again
We booked this hotel for a weekend trip from Shanghai. The location is excellent right next to the Emerald City Mall so it was convenient to go find food or fill up the day with shopping activities. The staff was very friendly and they have taxi service so it was very convenient to go around the city. Breakfast was good. not as many options to choose from but doable. The only downside to our stay was we were supposed to have a balcony but since the hotel exterior was being repaired the balcony was not accessible. They did not inform us this until we arrived at our room and there was a note in the room.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Andrew, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Business Hotel
I have always stay in this hotel when I'm in Suzhou. Very convenient hotel with many amenities around
Stayed 1 night in Jul 2017

6/10 Okay

J, Vancouver, Canada

Liked: Staff & service
Disliked: Property conditions & facilities
a hotel inside a shopping mall
Location is good. It is inside a big shopping mall. Everything is available inside shopping mall. There are a number of restaurants. The room is equipped with a small kitchen, a refrigerator and a laundry machine. Staff is friendly and helpful. WiFi is provided and works well. There is a fitness room, but no swimming pool.
Stayed 3 nights in Jul 2017

8/10 Good

Tee Young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay here again on my next trip.
Good location, inside the shopping mall, a lot of restaurant choice.
Stayed 5 nights in Jun 2017

8/10 Good

Tee Young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

6/10 Okay

hsu

Liked: Staff & service, property conditions & facilities
Near MRT & shopping mall, though a part of the shopping mall haven't open.
Stayed 2 nights in May 2017

10/10 Excellent

Andrew, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always stay in this hotel when I am in Suzhou.
This hotel is now fully operational with the Walking street and surroundings all renovated and look great in the evenings.

8/10 Good

steve

Liked: Cleanliness, property conditions & facilities