2/10 Terrible
Jeremy, Avon Lake
Travelled with partner
20 Aug 2024
Liked: Cleanliness
Disliked: Staff & service
Property overbooked the night of our stay. We booked a two story suite with three beds on the water but we were given keys to a small one story apt with one bed overlooking the parking lot. Not even remotely close to what we paid for. The room was also located very close to the bar which was open till 2 AM and had karaoke (extremely loud).
We questioned the room and they acknowledged we were in the wrong room but couldn't be moved. They offered a bottle of wine to make up for it which we declined. Asked for a partial refund instead and they said we would have to request it from Expedia.
The hotel ignored Expedias calls until after we checked out. Then after we were gone they finally answered and told Expedia they would not approve the partial refund. Horrible experience. We are now going through our credit cards dispute process.
Jeremy
Stayed 1 night in Jul 2024