Extremely poor customer service.
The first time we used the facilities, the toilet overflowed and we called the front desk to ask for help. The man at the front asked if we needed a plunger. I’ve never in my life stayed at hotel and was told I had to do my own maintenance. When I explained that the toilet had overflowed and we had used all our towels to clean up the mess, he was annoyed, but said he would come upstairs. I asked him to bring more towels. He came without towels, plunged out toilet and started to leave, never once acknowledging anyone in the room. My husband stopped him and asked why he didn’t bring fresh towels or take the old ones. He said he would send towels up and left without the dirty ones. We removed the dirty towels ourselves by placing them outside our door. We left for supper and a movie an hour later. When we got back, the dirty towels were still there and we had no fresh towels. When we called to find out why nothing had been touched, we were told they had been to our room twice trying to drop off fresh towels and pick up dirty ones, but no one was there. They said they didn’t want to leave towels outside the room. We told him if he didn’t want to leave towels outside our room, why did they leave the dirty ones when they stopped by twice? Obviously a lie. Add to that a loud highway outside the window and every drain being slow, the overall stay was frustrating. Will not stay here again.